Assistant, Virtual Unit
Kumon Brasil
Customer Service Assistant, Prize Delivery
Hyperativa
full-time
Posted on:
Location Type: Hybrid
Location: São Paulo • 🇧🇷 Brazil
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Actively support the organization and management of prize deliveries across various formats (sweepstakes, contests, promotional vouchers), managing the prizes for each campaign and ensuring correct assignment and distribution.
- Serve as the primary point of contact for winners, communicating with empathy and clarity to request, validate and organize all documentation required for prize delivery.
- Rigorously manage and file essential documents such as regulations, terms, authorizations, receipts and declarations, ensuring legal compliance and easy access to information for the purpose of closing accountability dossiers.
- Diligently monitor deadlines and deliveries to ensure all steps are completed on time and to a high standard.
- Maintain relationships with clients and suppliers, ensuring smooth communication aligned with campaign objectives and legal obligations.
- Assist with data collection and control and prepare promotional results reports, using Excel/Google Sheets to create organized and informative spreadsheets.
- Track legal processes with regulatory bodies (e.g., SPA/Ministry of Finance) and legal counsel, ensuring all actions comply with current legislation.
Requirements
- Experience in commercial promotions (sweepstakes, promotional vouchers and contests).
- Intermediate knowledge of Excel and Google Sheets: ability to create and manage complex spreadsheets, use formulas, pivot tables and charts for monitoring and reporting.
- Clear, empathetic and professional verbal and written communication, with excellent ability to interpret regulations.
- Extremely organized, methodical and detail-oriented, capable of managing multiple tasks simultaneously without sacrificing quality.
- Demonstrate responsibility, problem-solving focus and flexibility to adapt to unforeseen events and tight deadlines.
- Bachelor's degree completed or in progress in Marketing, Communications, Business Administration or related fields.
Benefits
- Meal/Food allowance (Flexible)
- Home-office allowance
- Medical insurance
- Dental care
- Profit-sharing (PLR)
- Group life insurance
- Half-day off for your birthday :)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
ExcelGoogle Sheetsdata collectionreport preparationdocument managementlegal complianceregulatory trackingformulaspivot tablescharts
Soft skills
communicationempathyorganizationattention to detailproblem-solvingflexibilitytime managementprofessionalismmethodical approachresponsibility
Certifications
Bachelor's degree in MarketingBachelor's degree in CommunicationsBachelor's degree in Business Administration
