Hyperativa

Public Relations

• Actively support the organization and management of prize deliveries across various formats (sweepstakes, contests, promotional vouchers), managing the prizes for each campaign and ensuring correct assignment and distribution.
• Serve as the primary point of contact for winners, communicating with empathy and clarity to request, validate and organize all documentation required for prize delivery.
• Rigorously manage and file essential documents such as regulations, terms, authorizations, receipts and declarations, ensuring legal compliance and easy access to information for the purpose of closing accountability dossiers.
• Diligently monitor deadlines and deliveries to ensure all steps are completed on time and to a high standard.
• Maintain relationships with clients and suppliers, ensuring smooth communication aligned with campaign objectives and legal obligations.
• Assist with data collection and control and prepare promotional results reports, using Excel/Google Sheets to create organized and informative spreadsheets.
• Track legal processes with regulatory bodies (e.g., SPA/Ministry of Finance) and legal counsel, ensuring all actions comply with current legislation.

Customer Service Assistant, Prize Delivery