Hype

Account Executive

• Identify and close new business opportunities, converting prospects into long-term partners
• Develop relationships with key stakeholders at client organizations and ensure the satisfaction of assigned accounts
• Define and drive the long-term account strategy, aligned with the client's business objectives
• Coordinate HYPE's internal resources to address clients' business needs
• Execute account planning for assigned accounts, in collaboration with Customer Account Managers, Services, and Sales Development Representatives (SDRs)
• Lead Request for Proposal (RFP), Request for Information (RFI), and evaluation processes
• Communicate HYPE's value proposition to new and/or existing clients
• Travel up to 25% of the time to meet clients and attend key events

Enterprise Account Executive, AE

Director

• Lead the Service Delivery function, overseeing approximately 15 employees across the Service Desk and IT Operations units, with full disciplinary and functional responsibility.
• Manage the department's personnel and budget, and drive the continuous improvement of processes, tools, and organizational structures in collaboration with central departments.
• Lead international teams based in Germany, the US, Canada, the UK, and India, and work with external partners to ensure a fully functional follow-the-sun operations model.
• Oversee 1st and 2nd level support activities, including both functional and technical areas; act as the primary escalation contact and handle customer requests independently.
• Ensure Service Desk handles incoming customer requests via ticketing system, phone, or email; classify requests in line with ITIL v4, manage dispatching, ensure SLA-compliant processing, and maintain Knowledge Management documentation.
• Oversee functional 2nd Level Support: consulting, configuration, and reproducing application-level issues for innovation and idea management software.
• Oversee technical 2nd Level Support: ensure smooth operation of hybrid hosting environments (hyperscalers, local hosting partners, or on-premise); manage infrastructure, Windows & Linux OS, databases, backup, monitoring, and predictive maintenance.
• Manage technical change requests and support system integration during transition phases; collaborate closely with DevOps and Product Management to evolve the service portfolio.
• Participate in RFP and proposal review to assess technical feasibility; coordinate regular penetration tests with external providers and ensure ISO compliance with IT security stakeholders.

Director, Service Delivery

Social Media Manager

• Manage daily posting and engagement for multiple founder accounts
• Coordinate with PR, SMM, and community teams to keep founder content in sync with campaigns
• Generate content from project docs, podcast interviews, weekly transcripts, and other source materials
• Create diverse formats and styles of content — from long-form educational articles to hot takes and memes
• Produce a high volume of content and iterate based on analytics
• Work with analytics to measure performance and refine strategies
• Maintain discretion and adhere to NDA requirements

Enterprise Account Executive, AE

Director, Service Delivery

Social Media Manager – Founder Branding