Hyland

Revenue Operations

• Support the Revenue Operations team with analyzing the business to support meaningful sales actions
• Develop and document customer facing processes
• Participate in design and process documentation in the use of tools to support the sales motion
• Collaborate on projects and learning more about revenue operations and analytics teams
• Gain knowledge into the ECM software sales industry
• Learn revenue-based operations best practices and modern sales analytics models
• Work with various sales teams to drive revenue and operational excellence

Intern, Revenue Operations

Manager

• Own the Partner Development process and ensure that our PSM are executing against a consistent Onboarding methodology.
• Help team members develop & drive GTM plans to accelerate new product adoption and Co-Selling deal execution.
• Monitor partner performance & development metrics, pipeline health, deal velocity, partner enablement, and customer engagement; provide actionable insights to leadership.
• Work with PSAs to identify, define, and maintain the process and procedures used to support PBMs; Identify opportunities for process improvement and greater efficiency and serve as an advocate for change.
• Contribute to and manage to approved budget.
• Collaborate with team members and cross departmental stakeholders in creation and coordination of mutual goals.
• Manage and lead the direction of executing department benchmarks, protocols, and objectives.
• Assess employee and team performance against established quality metrics; track team performance against established metrics and hold direct reports accountable for meeting defined performance standards; provide feedback to employees.
• Perform all Human Resources-related managerial functions and responsibilities associated with hiring, compensation management, employment relations, and termination of employees.
• Develop team members; coach employees through their personal growth in: functional expertise, communication skills, and ability to effectively interact with clients and peers.
• Assist with identifying and developing future leaders.
• Operate as a thought leader among the team; contribute significantly to the overall growth and quality of the department.
• Serve as an escalation point for issues; provide guidance, resolve issues as necessary, and remove obstacles for team.

Manager, Digital Partner Management

Sales

• Meet or exceed monthly, quarterly and annual revenue targets through the development and continual evaluation of sales strategies that effectively leverage the company’s established distribution channels and product solutions
• Provide accurate visibility of forecasted revenue on a monthly, quarterly and annual basis
• Provide leadership guidance to swiftly shift sales strategies as necessary to correct forecast variances to revenue targets
• Coach and develop the assigned industry/product sales teams, with a focus on evolving best-in- class selling proficiencies
• Act as the leadership advocate for assigned team to ensure that sales strategies are well communicated and supported internally
• Ensure tactical support so the sales vision is executed effectively within the organization through cross functional alignment with all departments
• Identify new market segments that can be pursued across distribution channels
• Maintain existing, and develop positive new, relationships with key customers, partners and industry leaders
• Identify emerging market opportunities and new go to market strategies
• Partner with Marketing to continuously update the overall marketing plan, including messaging for all stakeholders
• Manage individual HR issues, reviews and compensation plans
• Manage staffing requirements including candidate review, interviewing and hiring process
• Engage in development of team members to ensure they form a foundation of knowledge and practices that will allow them to advance in their career
• Comply with all corporate and departmental privacy and data security policies and practices, including but not limited to, Hyland’s Information Systems Security Policy

Manager, Digital Sales

Account Executive

• Develop a comprehensive sales plan to meet or exceed quota including the identification and prioritization of opportunities for assigned moderate risk moderate impact existing or potential customers or partners
• Develop and communicate accurate sales forecasting on a real-time basis
• Proactively initiate contact with potential customers customers and partners on a regular basis to develop maintain and expand business relationships.
• Collaborate with all available company resources to develop and maintain pipeline
• Take proactive measures to streamline and constantly improve account management and the sales process
• Partner with sales solution engineers in the development of software demonstrations for customers or potential customers; actively contribute and participate in software demonstration
• Record all customer account information in the CRM including opportunities commitments meaningful conversations customer visits or sales calls
• Understanding of best practices and market trends as well as customer and potential customers business and technical needs.
• Pursue opportunities for company expansion and integration
• Engage company specialist and support resources as needed to advance opportunities
• Assist with determining the viability of Request for Proposal (RFP) requests and directly influence the appropriate development of the response
• Attend and actively contribute to trade shows; ensure customers or potential customers are participating in company marketing efforts to the best of their ability
• Develop the closing plan for accounts; engage internal leadership as necessary to help lead negotiation and contracting process to ensure deal is closed on time as forecasted

Account Executive, Healthcare International – APAC

• Develop a comprehensive sales plan to meet or exceed quota, including the identification and prioritization of opportunities for assigned high risk, high impact existing or potential customers or partners
• Develop and communicate accurate sales forecasting on a real-time basis
• Operate as a trusted advisor to customers or potential customers; develop and maintain strategic working relationships with senior leadership, including those at the executive level.
• Utilize long term vision, strategy and roadmaps to generate and maintain constant pipeline
• Leverage expertise and significant best practice knowledge to educate customers and potential customers on the benefits of the company’s solution; drive customer need and create opportunities
• Partner with sales solution engineers in the development of software demonstrations for customers or potential customers; actively contribute and participate in software demonstration
• Record all customer account information in the CRM, including opportunities, commitments, meaningful conversations, customer visits or sales calls
• Comprehensive understanding of best practices and market trends proactively educate and influence key executives on future business and technical needs; pursue opportunities for company expansion and integration
• Engage company specialist and support resources as needed to advance opportunities
• Determine the viability of Request for Proposal (RFP) requests and directly influence the appropriate development of the response
• Develop and maintain strategic internal working relationships to enhance sales execution
• Attend and actively contribute to trade shows to ensure customers or potential customers are participating in company marketing efforts; tailor plan to meet customer needs
• Develop the closing plan and strategy for accounts with key influencers within the account; lead negotiation and contracting process to ensure deal is closed on time, as forecasted
• Operate as an innovative thought leader among the team; contribute to the overall growth and quality of the sales team and processes
• Serve as a subject matter expert for the sales department and colleagues; consult on market trends and best practices
• Mentor, coach and influence other sales team members

Principal Account Executive – Healthcare

Analyst

• Troubleshoot and resolve basic API issues utilizing company systems, tools and support processes with assistance and direct oversight from team members
• Be accountable for customer requests; maintain ownership of requests and follow through consistently with resolution
• Provide regular and frequent communication with customers; ensure customer is fully aware as to the status of the issue
• Compose internal documentation that would fully reflect all activity related to resolution of API support request
• Assist customers in troubleshooting problems, diagnosing issues with software installation and application, identifying root-cause and offering solutions
• Interact with clients via our ticketing system, phone, video conference, email, or chat to ensure their issues are resolved in a timely manner, escalating issues as appropriate
• Partner with internal technical teams (product management, engineering, dev ops, and cloud ops) to resolve problems with configuration/code, software bugs, performance, and system failures
• Document the knowledge base of recurring issues
• Take part in improving the documentation (after the customers' feedback) and/or fixing bugs (to expedite the resolution of customers' issues and to avoid waiting for too long that the Dev team provides a fix)
• Participating in the after-hours on-call rotation

Intern, Revenue Operations

Manager, Digital Partner Management

Manager, Digital Sales

Account Executive, Healthcare International – APAC

Principal Account Executive – Healthcare

API Analyst – CIC