Hyland

Outside Sales

• Own and manage a defined territory of existing and prospective customers to achieve or exceed quarterly and annual sales targets.
• Develop a territory business plan that identifies key accounts growth opportunities and partner collaboration strategies.
• Build and maintain strong trusted relationships with key customer stakeholders at multiple levels.
• Lead end-to-end sales cycles from qualification and discovery through proposal negotiation and close.
• Collaborate with marketing presales and customer success teams to ensure seamless customer engagement and post-sale success.
• Drive joint business planning and pipeline development with channel reseller and system integrator partners.
• Enable and coach partners on company's solutions positioning and value propositions.
• Execute co-selling motions with partners on target accounts and opportunities.
• Provide accurate pipeline forecasting and territory reporting to leadership.
• Analyze market trends competitive landscape and customer feedback to inform strategy and identify new opportunities.
• Operate as a trusted advisor to potential customers; develop and maintain strategic working relationships.
• Operate as an innovative thought leader; contribute significantly to the overall growth and quality of the department through knowledge sharing and coaching on current best practices and market trends.
• Mentor coach train and provide feedback to other team members; provide feedback to leadership on abilities of team.

Senior NA Digital Territory Sales Manager

Manager

• Identify new partner prospects: Actively research and qualify potential partners that align with the company’s strategic objectives.
• Recruit new OEMs and ISVs: Drive outreach and engagement to onboard Original Equipment Manufacturers (OEMs) and Independent Software Vendors (ISVs) into the alliance program.
• Take proactive measures to constantly improve the relationship with complex moderate risk Strategic Alliance Partners
• Be the single point of contact for our partners including on-boarding account management forecasting business reviews and Q&A
• Cultivate business relationships between the company and Independent Software Vendors that complement the company's software offerings
• Fully understand and articulate the variety of partner agreements offered by the company; work with company's legal team to modify and evolve agreements to accommodate business requirements of the company
• Assist ISVs in developing a business case to justify integration project and present findings to stakeholders at the company
• Participate and coordinate alliance demos to validate viability of working with ISV from both an architecture and cultural vantage point
• Develop alliance partner evaluation to determine appropriateness for transition to industry team or continue to manage from within alliances team
• Work with partners to develop strategic business plans that satisfy mutually agreed upon goals and objectives; communicate business plans to sales management and provide quarterly updates
• Identify and communicate new sales opportunities to sales management
• Identify coordinate and track leads through partners; collaborate with field sales team to identify appropriate solutions
• Provide support to existing partners via shared goals and joint activities
• Leverage knowledge and experience to promote company products as well as provide training to partners
• Work with the marketing team to implement marketing programs including enhanced partner website portal partner product certification partner training and collateral
• Share extensive experience and best practice knowledge; contribute to the overall growth and quality of the sales team
• Attend trade events with goal of generating sales opportunities expanding relationship with alliance partner and building influence base
• Develop Play Books for each partner and present to other team member for formal feedback and review
• Provide guidance and support to other team members.

OEM Alliance Manager

Sales Development Rep

• Initiate discovery calls to qualified lead prospects with the assistance of the account manager; gather information, assess needs, educate on suitable product offerings and determine viability of a sale
• Maintain purposeful, regular contact with identified prospects to add value and drive sale forward; regular contact includes emails, phone calls and other relevant activities
• Generate new qualified lead prospects by developing a target list of customers and executing calling and email campaigns
• Participate in events; make contact with potential customers at trade show booth and ensure proper lead follow up after the show
• Accompany account managers to onsite customer meetings
• Update all internal systems on all activities
• Participate in transition call with account manager when potential customer moves from lead to genuine sales opportunity; facilitate portions of the call to ensure proper transition
• Review and evaluate requests for proposals; assist prospects with drafting appropriate documentation
• Leverage multi tactical technology stack
• Partner with Field Reps and cross-functional teams and departments to develop targeted campaigns
• Comply with all corporate and departmental privacy and data security policies and practices, including but not limited to, Hyland’s Information Systems Security Policy

Sales Development Representative – Healthcare, Spanish/French

Affiliate Manager

• Lead full-cycle recruitment for EMEA based Sales, Marketing, Customer Success, and other GTM roles
• Partner with GTM leadership to understand business priorities, workforce planning
• Develop and execute sourcing strategies to attract top-tier GTM talent
• Build and maintain talent pipelines for critical GTM roles
• Advise hiring managers on market trends and best practices
• Drive diversity recruiting initiatives
• Collaborate with HR and Finance to align hiring plans
• Leverage data and analytics to track recruiting performance
• Champion Hyland’s employer brand
• Ensure an exceptional candidate experience
• Stay ahead of GTM talent trends
• Provide fungible recruiting support across global regions

Senior Talent Partner

Account Executive

• Develop a comprehensive sales plan to meet or exceed quota, including the identification and prioritization of opportunities for assigned moderate-to-high risk, moderate-to-high impact existing or potential customers or partners
• Develop and communicate accurate sales forecasting on a real-time basis
• Proactively initiate contact with potential customers, customers and partners on a regular basis to develop, maintain and expand business relationships.
• Operate as a trusted advisor to contacts and build network of relationships throughout the organization
• Research and identify target customers, execute understanding of their technical and business needs
• Partner with sales solution engineers in the development of software demonstrations for customers or potential customers; actively contribute and participate in software demonstration
• Record all customer account information in the CRM, including opportunities, commitments, meaningful conversations, customer visits or sales calls
• Comprehensive understanding of best practices and market trends, as well as customer and potential customers business and technical needs.
• Proactively pursue opportunities for company expansion and integration
• Engage company specialist and support resources as needed to advance opportunities
• Determine the viability of Request for Proposal (RFP) requests and directly influence the appropriate development of the response
• Develop and maintain strategic internal working relationships to enhance sales execution
• Attend and actively contribute to trade shows to ensure customers or potential customers are participating in company marketing efforts; tailor plan to meet customer needs
• Develop the closing plan for accounts; engage internal leadership as necessary to help lead negotiation and contracting process to ensure deal is closed on time, as forecasted
• Share extensive experience and best practice knowledge; contribute to the overall growth and quality of the sales team
• Provide guidance and support to other sales team members

Senior Account Executive – Cross Industry

Sales

• Set the department vision and strategy by working collaboratively across the sales leadership team
• Oversee the development and continual evaluation of sales strategies that effectively leverage the company’s established distribution channels and product solutions
• Provide direction and leadership to sales managers to meet or exceed monthly, quarterly and annual revenue targets, and company objectives
• Anticipate, budget, and plan for needs. Lead managers to establish and maintain staffing levels, training plans, cross training initiatives, performance requirements and equipment needs
• Set sales vision for the identification, tracking and defining of solutions for the target industry.
• Drive industry knowledge to internal and external stakeholders as defined in the sales compensation plan.
• Participate in the establishment of sales processes and standards to ensure alignment across the department.
• Ensure accountability and consistency on team performance and metrics.
• Continuously improve processes within sales; influence departmental and company process improvements
• Work closely with marketing regarding the development and dissemination of marketing campaigns, lead generation, partner advisor tools, and general industry brand awareness; inclusive of analysts.
• Operate as an innovative thought leader within the company.
• Contribute significantly to the overall growth and knowledge base of the department.
• Make recommendations for best practices.
• Accommodate and champion change efforts
• Oversee the establishment and monitoring of key metrics and reporting; inform executives on a regular basis.

Director, Sales – Healthcare

• Participate in discovery calls with account managers to qualified lead prospects
• Maintain purposeful, regular contact with identified prospects
• Generate new qualified lead prospects by developing a target list
• Participate in events; make contact with potential customers at trade shows
• Update all internal systems on all activities
• Introduce account manager to potential customer when moved to genuine sales opportunity
• Review and evaluate requests for proposals
• Leverage multi-tactical technology stack
• Partner with field reps and cross-functional teams

Sales Development Representative

• Initiate discovery calls to qualified lead prospects with the assistance of the account manager; gather information assess needs educate on suitable product offerings and determine viability of a sale
• Maintain purposeful regular contact with identified prospects to add value and drive sale forward; regular contact includes emails phone calls and other relevant activities
• Generate new qualified lead prospects by developing a target list of customers and executing calling and email campaigns
• Participate in events; make contact with potential customers at trade show booth and ensure proper lead follow up after the show
• Accompany account managers to onsite customer meetings
• Update all internal systems on all activities
• Participate in transition call with account manager when potential customer moves from lead to genuine sales opportunity; facilitate portions of the call to ensure proper transition
• Review and evaluate requests for proposals; assist prospects with drafting appropriate documentation
• Leverage multi tactical technology stack
• Partner with Field Reps and cross-functional teams and departments to develop targeted campaigns

Sales Development Representative – Healthcare

Software Engineer

• Develop complex code based on functional specifications across teams and programs; complete logic and algorithm design in alignment with established standards
• Maintain and improve codebase, data design and best practices, including (but not limited to) performance, security, reliability, and deliverability and quality attributes
• Understand and contribute to the architecture of the software; create initial implementation standards and guidelines for projects that allow teams or programs to begin implementing them based on the technical specifications
• Perform complex peer code review and analysis; provide insight on broader impact of software changes
• Operate as an innovative thought leader and trusted advisor across teams and programs; contribute significantly to the overall growth and quality of the department through knowledge sharing, influence of architectural design, and coaching on current best practices and market trends
• Identify and articulate the business value and broader impact of software changes to internal and external stakeholders; contribute to the prioritization
• Design contribute to and lead the implementation of delivery pipeline including test automation, security and performance
• Create development standards to ensure compliance with product and industry practices and regulations
• Author, review, and approve technical requirements and design documents
• Mentor, coach, train, and provide feedback to other team members; provides feedback to leadership on technical abilities of team
• Act as an escalation point and subject matter expert for the most complex production issues or software code issues to ensure the stability of the application and resolution of issues
• Operate as an innovative thought leader; contribute significantly to the overall growth and quality of the department through knowledge sharing and coaching on current best practices and market trends

Developer 4

• Develop code based on functional specifications and thorough understanding of product code; identify refactoring opportunities and architectural improvements
• Test code to verify it meets the technical specifications and is working as intended before submitting to code review
• Create and apply automated tests and test principles to software changes including (but not limited to) unit tests
• Contribute to standards and processes as applicable to software development methodology including planning work estimation solution demos and reviews
• Complete logic and algorithm design in alignment with established standards
• Perform moderately complex peer code reviews
• Read software requirements and understand impact on design specifications
• Contribute to the implementation of delivery pipeline including test automation, security, and performance.
• Understand business application and coding tasks to make data-driven recommendations for internal process improvements and product documentation
• Provide troubleshooting support for moderately complex production issues or software code issues to ensure the stability of the application

Developer 2

Business Intelligence Developer

• Partner with senior and executive stakeholders to define KPIs, performance metrics, and analytical requirements
• Lead the end-to-end delivery of BI solutions
• Design, build, and maintain enterprise semantic models (Power BI datasets)
• Develop and own certified and promoted datasets
• Apply advanced dimensional modeling principles
• Design and deliver executive dashboards, scorecards, and recurring management reports in Power BI
• Query and model data from Microsoft Fabric using advanced SQL and DAX
• Establish and enforce Power BI and Fabric standards
• Champion adoption of CI/CD, deployment pipelines, and Git-based version control
• Lead data quality, reconciliation, and integrity validation
• Collaborate with data engineering, architecture, and governance teams
• Administer Power BI and Fabric workspaces
• Enable governed self-service analytics through well-designed semantic models
• Mentor and coach BI analysts on semantic modeling, DAX, and enterprise BI best practices
• Provide training and guidance to business users on metric interpretation and effective use of Power BI
• Develop documentation, templates, and reusable modeling patterns
• Evaluate and adopt new Power BI and Fabric capabilities

Senior Business Intelligence Analyst, Power BI, Microsoft Fabric

• Develop a comprehensive sales plan to meet or exceed quota, including the identification and prioritization of opportunities for assigned moderate-to-high risk, moderate-to-high impact existing or potential customers or partners.
• Develop and communicate accurate sales forecasting on a real-time basis.
• Proactively initiate contact with potential customers, customers and partners on a regular basis to develop, maintain and expand business relationships.
• Operate as a trusted advisor to contacts and build network of relationships throughout the organization.
• Research and identify target customers, execute understanding of their technical and business needs.
• Partner with sales solution engineers in the development of software demonstrations for customers or potential customers; actively contribute and participate in software demonstration.
• Record all customer account information in the CRM, including opportunities, commitments, meaningful conversations, customer visits or sales calls.
• Comprehensive understanding of best practices and market trends, as well as customer and potential customers business and technical needs.
• Proactively pursue opportunities for company expansion and integration.
• Engage company specialist and support resources as needed to advance opportunities.
• Determine the viability of Request for Proposal (RFP) requests and directly influence the appropriate development of the response.
• Develop and maintain strategic internal working relationships to enhance sales execution.
• Attend and actively contribute to trade shows to ensure customers or potential customers are participating in company marketing efforts; tailor plan to meet customer needs.
• Develop the closing plan for accounts; engage internal leadership as necessary to help lead negotiation and contracting process to ensure deal is closed on time, as forecasted.
• Share extensive experience and best practice knowledge; contribute to the overall growth and quality of the sales team.
• Provide guidance and support to other sales team members.

Senior Account Executive – Healthcare

Solutions Engineer

• Design, prototype, build and configure business solutions based on feedback from product management, stakeholders, and customers, in which extensive experience and best practice knowledge is applied
• Lead business analysis sessions where information about business process and concerns are gathered from key internal business stakeholders and best practice guidance is provided to guide agreed upon solution
• Compose documentation outlining requirements for building the business application
• Test business applications and ensure performance is optimal and resolve any issues; advise business customer on testing practices
• Support troubleshooting efforts and investigate applications and integrations to identify areas for improvement
• Manage work to project timelines and manage scope with guidance from team management
• Identify, review and evaluate team identified enhancements to product functionality; escalate appropriate enhancement requests to evolve software
• Identify third-party product enhancements or defects; contact vendors of third-party products to communicate product enhancements or defects
• Ensure all solutions are developed and documented in a manner that allows for ease of maintenance by our support team
• Transition key information to application support team to ensure continued successful support of internal business customer
• Provide guidance and mentorship to other team members
• Comply with all corporate and departmental privacy and data security policies and practices, including but not limited to, Hyland’s Information Systems Security Policy

Solution Engineer 3 – Financial Systems

• Constructs complex queries in database management system software to pull data from multiple databases and tables
• Create and analyze complex financial and executive management reports
• Provide complex data and analysis of reporting relating to business needs gathered from key internal stakeholders
• Query data warehouses and create complex ad hoc reports for end users using spreadsheets, macros, and reporting writing tools
• Create complex data sets for reporting portal including page design, security, report libraries, and content additions, revisions, and deletions
• Collaborate with stakeholders to determine requirements and lead projects that generated required intelligence
• Operate as a trusted advisor on issues and trends
• Trains new analysts on internal processes and data warehouse use
• Perform and analyze data integrity audits; propose recommendations on methods for managing data
• Verify accuracy of data in data warehouses; identify data integrity issues and resolve

Business Intelligence Analyst – Level 3

Data Engineer

• Design and maintain enterprise data architecture including data models, integration patterns, and platform standards
• Lead architecture for complex data initiatives involving data lakes, data warehouses, streaming platforms, and analytics ecosystems
• Define, document, and enforce data architecture standards, best practices, and reference architectures
• Partner with Data Engineering, BI, AI/ML, and Product teams to translate business requirements into analytics solutions
• Perform deep-dive data analysis, troubleshoot data quality and pipeline issues
• Ensure security, privacy, and governance requirements are embedded in design
• Lead conceptual, logical, and physical data modeling
• Provide technical leadership and mentorship to architects and engineers
• Support continuous improvement initiatives including performance optimization, cost efficiency, and data quality enhancements