Hyland

Manager, Digital Partner Management

Hyland

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $110,868 - $146,900 per year

About the role

  • Own the Partner Development process and ensure that our PSM are executing against a consistent Onboarding methodology.
  • Help team members develop & drive GTM plans to accelerate new product adoption and Co-Selling deal execution.
  • Monitor partner performance & development metrics, pipeline health, deal velocity, partner enablement, and customer engagement; provide actionable insights to leadership.
  • Work with PSAs to identify, define, and maintain the process and procedures used to support PBMs; Identify opportunities for process improvement and greater efficiency and serve as an advocate for change.
  • Contribute to and manage to approved budget.
  • Collaborate with team members and cross departmental stakeholders in creation and coordination of mutual goals.
  • Manage and lead the direction of executing department benchmarks, protocols, and objectives.
  • Assess employee and team performance against established quality metrics; track team performance against established metrics and hold direct reports accountable for meeting defined performance standards; provide feedback to employees.
  • Perform all Human Resources-related managerial functions and responsibilities associated with hiring, compensation management, employment relations, and termination of employees.
  • Develop team members; coach employees through their personal growth in: functional expertise, communication skills, and ability to effectively interact with clients and peers.
  • Assist with identifying and developing future leaders.
  • Operate as a thought leader among the team; contribute significantly to the overall growth and quality of the department.
  • Serve as an escalation point for issues; provide guidance, resolve issues as necessary, and remove obstacles for team.

Requirements

  • Bachelor's degree or equivalent experience
  • 1-3 years of experience as a manager
  • 6+ years of experience in Sales
  • Demonstrated fiscal responsibility/accountability in managing budget
  • Superior problem solving, critical thinking, and analytical skills
  • Superior collaboration skills applied successfully within a team as well as other areas
  • Superior attention to detail
  • Superior interpersonal skills; able to maintain solid rapport with team members as well as maintain professionalism with those outside of department
  • Superior leadership, sound judgement, and business acumen skills
  • Superior oral and written communication skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact
  • Superior organizational, multi-tasking, and time management skills
  • Superior facilitation and project management skills
  • Superior customer service orientation
  • Self-motivated with follow through and attention to detail
  • Superior ability to handle sensitive information with discretion and tact
  • Superior ability to establish rapport and gain the trust of others; effective at gaining consensus
  • Able to thrive in a fast paced, deadline driven environment
  • Ability to coach, mentor, and provide feedback to team members in a timely manner
  • Superior ability to develop, use, and deliver engaging, informative, and compelling presentation methodologies
  • Sharp, fast learner with technology curiosity and aptitude
  • Superior experience with Microsoft Operating systems and products
  • Proficiency with Microsoft Outlook or equivalent email and calendar software
  • Superior business and technology acumen
  • Up to 25% travel time required
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
budget managementsales experienceproject managementanalytical skillsproblem solvingcritical thinkingcustomer service orientationpresentation methodologiesperformance metricsprocess improvement
Soft Skills
leadershipinterpersonal skillscommunication skillsorganizational skillstime managementcollaboration skillscoachingmentoringattention to detaildiscretion
Certifications
Bachelor's degree