Be a customer advocate: foster trust, transparency, and confidence with customers
Build coalition support (IT and business) with customers
Demonstrate a clear, detailed understanding of the customer’s technology and business challenges and goals
Identify and articulate HYCU value through demonstrations of customer centricity and examples and help build case studies with these outcomes
Analyze what customers are using versus needs while driving greater consumption of HYCU solution and increase customer value
Apply customer needs, technical knowledge, product knowledge and deliver best technical value/architecture and successful deployments
Leverage social, phone, digital, chat to effectively reach and engage customers
Maintain technical skills and knowledge per market trends and collaborate with technical community
Make sure customer needs are met with constant and close collaboration with product management, engineering, and account management teams
Help drive product adoption, promote customer loyalty and on-time renewal
Measure customer knowledge on cloud/data protection/SaaS and help deliver enablement through partners
Meet and exceed target for GRR and net recurring revenue by creating opportunities with customers through trusted advisor/advocacy
Be a Subject Matter Expert (SME) on HYCU products (enterprise and public cloud solutions)

Requirements

Bachelor’s Degree in Computer Science or Equivalent with 5+ years in technical architecture, consulting/engagement, implementation and design or technical support
4 + years of successful experience in SaaS/IT infrastructure/data protection in enterprise and public cloud , preferably with medium-large customers
Public cloud certifications are a plus (Azure/AWS/GCP)
Prior experience in solution architecture and/or solution design or strategic consulting
In-depth knowledge of Hybrid Cloud environment with IaaS and SaaS environment
Knowledge of at least one or more public clouds
Clear and effective communicator.
Ability to work cross-functionally and converse with all levels of management

Benefits

Medical
Dental
Vision
Life Insurance
401K match
generous time off
career development programs
equity program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical architectureconsultingimplementationdesigntechnical supportSaaSdata protectionHybrid CloudIaaSsolution architecture

Soft Skills

customer advocacycommunicationcollaborationtrust buildingtransparencycustomer centricityproblem solvingcross-functional teamworkcustomer loyaltytrusted advisor

Certifications

Bachelor’s Degree in Computer Sciencepublic cloud certificationsAzureAWSGCP