Hyatt

Events

• Performs related duties and special projects assigned
• Is fully aware and adheres to Grand Hyatt Standards, policies and procedures
• Maintains working area and equipment in a proper state of cleanliness and repair
• Attends and participates in daily briefings, meetings and training sessions as required
• Complies with hotel’s health, safety and hygiene policies and adheres to conduct, personnel grooming and hygiene standards
• Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy
• Manages group room blocks and meeting space for average to large-sized assigned groups
• Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges and/or develop alternative solutions
• Uses his/her judgment to integrate current trends in event management and event design
• Acts as liaison between sales person and customer throughout the event process (pre-event, event, post-event)
• Participates in customer site inspections and assists with the sales process as necessary
• Assists in the sales process and revenue forecasting for customer groups
• Up-sells products and services throughout the event process
• Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc)
• Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill
• Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner’s experience
• Trains and mentors new Event Managers
• Acts as key holder for all event systems
• Assists the ADOE/DOE in their absence

Senior Event Planner