Review event sales contracts and schedule payments
Follow up with customers and hotel staff to ensure deposits and prepayments are collected and posted timely
Guide customers through the credit application process to ensure enough credit is established to cover their event
Make post-event invoice adjustments and corrections
Collect final payments and send out billing to customers
Report credit, payment, and billing progress to hotels weekly via account notes
Reconcile holding accounts to ensure payments are accurately credited toward customer accounts
Answer customer inquiries regarding payments and billing
Work closely with hotel staff and customers at multiple properties to manage event billing
Collaborate with cross-functional teams and maintain regular attendance as scheduled (Mon-Fri 7:00 AM-7:00 PM)
Requirements
1-3 years of accounting, finance, or hotel Sales/Events experience required
Familiarity of Microsoft office suite required
Familiarity working with Accounting or Property Management System software a plus
High School Diploma or Equivalent
Ability to adhere to IT requirements for remote work: High Speed Internet service required (DSL, Cable, Fiber-Optic); cellular-based services not allowed; provide certification of service upon request
Availability Monday-Friday 7:00 AM-7:00 PM
Regular attendance is expected
Strong oral and written communication skills
Ability to communicate effectively and respectfully to all associates and internal/external resources
Ability to work inclusively and independently without excessive supervision
Ability to collaborate with cross-functional teams and across all levels of the organization
Ability to maintain confidential employee information
Attention to detail
Maintain a comfortable, user-friendly, and organized work environment
Eagerness and ability to learn new skills, technologies and business processes quickly
Ability to adapt to new demands, reprioritize workload and address urgent demands quickly