Hyatt

VP Franchise Operations – Owner Relations, Americas Classics & Luxury Portfolio

Hyatt

full-time

Posted on:

Location Type: Remote

Location: Illinois • United States

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Salary

💰 $232,500 - $260,000 per year

Job Level

Lead

About the role

  • Lead and inspire the Franchise Performance Leads team to partner with owners and operators to drive mutual success.
  • Drive financial performance including top-line sales, revenue management, brand contribution, and efficiency initiatives.
  • Ensure guest service performance metrics are centered on portfolio health: cleanliness, working order, and customer service.
  • Advance adherence to brand standards through execution of Hyatt’s accountability programs.
  • Interface and coordinate with Brand Portfolio Leaders, Managed Field Operations, Americas Performance Hub, Finance, and Design and Construction departments to meet timelines and criteria.
  • Oversee the screening approval process for new Franchise Operators.
  • Support Training initiatives with a focus on training compliance to ensure brand protection.
  • Involvement at a strategic level in all areas of Information Technology implementations current and ongoing in the brands.
  • Oversee implementation of changes and updates to all areas in Food & Beverage.
  • Collaborate with brand support on hotel openings and ongoing items and opportunities.
  • Responsible for management of procurement vendors and new/existing contractors.
  • Ensure fluent knowledge and implementation of Classics and Luxury Portfolio Standards and Operational Procedures.
  • Demonstrate a commitment to Hyatt’s core values.

Requirements

  • Deep financial background with the ability to analyze and assess both portfolio and hotel -level data
  • 5+ years of Full-Service Hotel General Manager and/or corporate leadership experience in the Hospitality Segment
  • Prior experience with contract execution, project management, and facility planning required
  • Bachelor’s Degree in Hotel & Restaurant Management or Business preferred
  • Excel, Word, PowerPoint, Microsoft Outlook
  • Knowledge of AI Tools and Capabilities
  • Instructional programs, SharePoint, Project Management
Benefits
  • Annual allotment of free hotel stays at Hyatt hotels globally
  • Flexible work schedule
  • Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
  • A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
  • Paid Time Off, Medical, Dental, Vision, 401K with company match
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
financial analysisrevenue managementproject managementfacility planningcontract executiontraining complianceportfolio health metricsfood and beverage managementdata assessmenthotel operations
Soft Skills
leadershipteam collaborationcommunicationstrategic thinkinginspirationcommitment to valuesguest service orientationorganizational skillsproblem-solvingvendor management
Certifications
Bachelor’s Degree in Hotel & Restaurant ManagementBachelor’s Degree in Business