Hyatt

Manager, Openings & Conversions

Hyatt

full-time

Posted on:

Location Type: Remote

Location: Illinois • United States

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Salary

💰 $98,600 - $115,000 per year

About the role

  • Act as a corporate resource for hotel openings & conversions, focusing on training and supporting hotels in Food and Beverage, Rooms, Brand Standards, Quality Assurance, Brand Programs, and Operational Efficiencies.
  • Deliver on-site training for hotels that require operational improvements, as directed by the Regional VPs of Operations, VP of Openings & Conversions, and the Director of Openings & Conversions.
  • Host and manage pre-opening, Conversion, and de-flag calls for all assigned hotels.
  • Liaise with property RVPs, document call details, and distribute notes for follow-up. Upload all relevant documentation to Pacer.
  • Host virtual HyBar training for assigned openings, collaborating with design services, project services, engineering, and operations to ensure the hotel opening is on track and identify adjustments as necessary.
  • Schedule and conduct conference calls with hotels and vendors to review Food and Beverage Brand Approved Products, training schedules, and operational progress during the pre-opening phase.
  • Develop training schedules tailored to each hotel opening and arrange discussion calls with hotels to confirm their readiness.
  • Guide hotels in implementing Brand Programs, F&B updates, and in managing relationships with approved vendors and brand-approved products.
  • Monitor the critical path toolkit for the hotel opening, communicate with hotels to ensure milestones are being met, and adjust plans when necessary.
  • Collaborate closely with the hotel’s executive team, management companies, owners, Project Services, IT, Vendors, and on-site Project Management during the hotel opening week to ensure everything is running smoothly.
  • Update and edit content on HyattConnect and Pacer, ensuring all departmental resources are current and easily accessible to relevant teams.
  • Work closely with Operations leads to update F&B guides, recipes, setups, equipment, and food training materials.
  • Demonstrate a strong commitment to Hyatt's core values throughout the role, ensuring that the company’s standards and culture are reflected in the work done.
  • Strong organizational and communication skills for managing multiple tasks, calls, and timelines. Leadership and mentoring abilities to support hotel teams and improve operational performance.

Requirements

  • 4+ years minimum in position of Department Head, Assistant Director of Operations, Assistant General Manager, or General Manager or Director of Operations/Rooms (Full-Service Hotel experience preferred).
  • Hotel Opening Experience in either Assistant Director of Operations, Department Head, or General Manager Role, or Director of Operations/Rooms (Full-Service Hotel experience preferred).
  • 4+ years’ hands-on experience in Food and Beverage and Rooms operations.
  • ServSafe
  • Alcohol Awareness Training or equivalent.
  • Training Certification (Train the Trainer).
  • 4-year College Degree or Equivalent experience.
  • Working knowledge of Hyatt PMS, POS (Simphony and Infrasys), HotSOS, BOB/HyGEO, and other hotel systems.
  • Proven training experience, including one-on-one or group training, and hands-on experience in hotel or classroom environments.
Benefits
  • Annual allotment of free hotel stays at Hyatt hotels globally
  • Flexible work schedule
  • Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
  • A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
  • Paid Time Off, Medical, Dental, Vision, 401K with company match
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Food and Beverage operationsRooms operationsTraining developmentOperational improvementsBrand Standards implementationQuality AssuranceOperational efficienciesProject ManagementVendor managementCritical path monitoring
Soft Skills
Organizational skillsCommunication skillsLeadership abilitiesMentoring abilitiesCollaboration skillsInterpersonal skillsTime managementProblem-solving skillsAdaptabilityAttention to detail
Certifications
ServSafeAlcohol Awareness TrainingTraining Certification (Train the Trainer)4-year College Degree