Define and own the global strategy, governance, and roadmap for Rooms Technology Products aligned with enterprise and brand objectives.
Ensure guest-facing platforms meet enterprise technical standards, security requirements, and industry best practices.
Evaluate and adopt emerging technologies that enhance guest engagement, operational efficiency, and owner value.
Provide architectural and integration leadership to ensure platform resilience, scalability, and performance.
Establish and manage strategic vendor partnerships, serving as the primary corporate contact for Rooms Technology Products.
Act as subject matter expert and systems owner for rooms technology platforms, including guest messaging, service optimization, and authorization tools.
Collaborate with IT, Operations, and vendors to maintain platform availability, compliance, and global consistency.
Lead root-cause analysis and resolution of complex platform issues to improve reliability and performance.
Define, maintain, and enforce global technical standards, including audits, assessments, and exception management.
Lead enterprise RFPs and vendor agreements, negotiating MSAs and SLAs to ensure performance, security, and value.

Requirements

10+ years in the hotel industry, specializing in guest-facing technology and digital guest experiences
Strong knowledge of hotel operations (front office, housekeeping, maintenance, guest services)
Hands-on experience with housekeeping and maintenance systems (e.g., HotSoS or similar)
Experience deploying and supporting guest communication platforms (messaging, mobile apps, in-room tech, self-service)
Strong ability to design, understand, and troubleshoot complex hospitality technology systems
Experience with cloud platforms (Azure, AWS, GCP) and enterprise-scale implementations
Solid understanding of cybersecurity, enterprise architecture, networks, and end-user support
Familiarity with AI, machine learning, and LLMs is a plus
Proven leader of technical teams and vendor partners
Experience delivering against technology roadmaps and business objectives
Strong cross-functional collaboration with operations, brand, security, digital, and property teams
Excellent communicator, able to translate technical concepts into business terms
Skilled in documentation, training, and stakeholder engagement
Passion for innovation, continuous improvement, and elevating the guest experience through technology
Bachelor Degree or higher preferred; plus ten years of relevant work experience within hotel technology systems.

Benefits

Annual allotment of free hotel stays at Hyatt hotels globally
Flexible work schedule
Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
Paid Time Off, Medical, Dental, Vision, 401K with company match

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

guest-facing technologydigital guest experienceshousekeeping systemsmaintenance systemsguest communication platformscloud platformscybersecurityenterprise architectureAImachine learning

Soft Skills

leadershipcross-functional collaborationcommunicationdocumentationtrainingstakeholder engagementinnovationcontinuous improvementproblem-solvingstrategic thinking

Certifications

Bachelor Degreerelevant work experience in hotel technology systems