Hyand Group

IT Support Specialist Lead – 2nd Line

Hyand Group

full-time

Posted on:

Location Type: Remote

Location: Romania

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Job Level

Senior

Tech Stack

ApacheAssemblyLinuxOracle

About the role

  • Provide Level 2 application and system support for inhouse logistics and manufacturing systems
  • Monitor, analyze, and resolve incidents in QS and PROD environments
  • Support systems used on assembly lines to ensure timely and accurate material delivery
  • Analyze system behavior based on configuration, thresholds, and production signals
  • Troubleshoot client-server applications running on Linux and Windows environments
  • Work closely with internal IT teams, production, and logistics stakeholders
  • Support deployments, configuration changes, and system stability initiatives
  • Set team direction, priorities, and workload distribution based on business needs and incident trends
  • Guide and support team members, providing coaching, feedback, and ensuring knowledge sharing within the team
  • Drive continuous improvement in processes, tools, and ways of working
  • Participate in on-call rotation from 17:00, year-round.

Requirements

  • Experience in IT Support Level 2 (application or system support)
  • Troubleshooting skills in Linux-based server environments
  • Experience working with databases (Oracle 19c is used on this project)
  • Understanding of client-server concepts
  • Fluent German and English (spoken and written)
  • Experience with Apache Web Server
  • Proven experience in team coordination, project management, or a comparable role involving leadership responsibilities.
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Remote work options
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Level 2 IT SupporttroubleshootingLinuxWindowsOracle 19cclient-server conceptsApache Web Serversystem analysisincident resolutionconfiguration management
Soft Skills
team coordinationproject managementleadershipcoachingfeedbackknowledge sharingcontinuous improvementcommunicationprioritizationworkload distribution