Hyand Group

IT Support

• Provide Level 2 application and system support for inhouse logistics and manufacturing systems
• Monitor, analyze, and resolve incidents in QS and PROD environments
• Support systems used on assembly lines to ensure timely and accurate material delivery
• Analyze system behavior based on configuration, thresholds, and production signals
• Troubleshoot client-server applications running on Linux and Windows environments
• Work closely with internal IT teams, production, and logistics stakeholders
• Support deployments, configuration changes, and system stability initiatives
• Set team direction, priorities, and workload distribution based on business needs and incident trends
• Guide and support team members, providing coaching, feedback, and ensuring knowledge sharing within the team
• Drive continuous improvement in processes, tools, and ways of working
• Participate in on-call rotation from 17:00, year-round.

IT Support Specialist Lead – 2nd Line

• Provide Level 2 application and system support for inhouse logistics and manufacturing systems
• Monitor, analyze, and resolve incidents in QS and PROD environments
• Support systems used on assembly lines to ensure timely and accurate material delivery
• Analyze system behavior based on configuration, thresholds, and production signals
• Troubleshoot client-server applications running on Linux and Windows environments
• Work closely with internal IT teams, production, and logistics stakeholders
• Support deployments, configuration changes, and system stability initiatives
• Participate in on-call rotation from 16:00, year-round

IT Support Specialist Lead – 2nd Line

IT Support Specialist – 2nd Line