IT Support Specialist – 2nd Line
Hyand Group
full-time
Posted on:
Location Type: Remote
Location: Romania
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About the role
- Provide Level 2 application and system support for inhouse logistics and manufacturing systems
- Monitor, analyze, and resolve incidents in QS and PROD environments
- Support systems used on assembly lines to ensure timely and accurate material delivery
- Analyze system behavior based on configuration, thresholds, and production signals
- Troubleshoot client-server applications running on Linux and Windows environments
- Work closely with internal IT teams, production, and logistics stakeholders
- Support deployments, configuration changes, and system stability initiatives
- Participate in on-call rotation from 16:00, year-round
Requirements
- Experience in IT Support Level 2 (application or system support)
- Troubleshooting skills in Linux-based server environments
- Experience working with databases (Oracle 19c is used on this project)
- Understanding of client-server concepts
- Fluent German and English (spoken and written)
- Experience with Apache Web Server
Benefits
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Level 2 IT SupporttroubleshootingLinuxWindowsOracle 19cclient-server conceptsApache Web Serversystem analysisincident resolutionconfiguration management
Soft Skills
communicationcollaborationproblem-solvinganalytical thinkingstakeholder engagementadaptabilityattention to detailtime managementteamworkcustomer service