Client Services Representative

• Assist Account Managers by scheduling locum providers and processing timecards/expenses
• Act as a liaison between clients, agencies, and the internal team
• Organize phone screens and ensure schedules are updated accurately
• Keep inboxes organized and respond to client and agency emails promptly
• Handle issues effectively and maintain a positive company image
• Work closely with the Account Management team, keeping them informed

Client Services Coordinator

Chief Operating Officer

• Lead operational strategy, governance, and execution to support scalable growth and reliable delivery.
• Partner with the CTO to align technology delivery with business priorities and customer commitments.
• Define and manage performance metrics including ROI, delivery predictability, cost efficiency, and customer outcomes.
• Oversee post-sales execution to drive retention, value realization, and customer satisfaction.
• Integrate priorities across Sales, Operations, Finance, Technology, and Customer Success.
• Ensure regulatory, security, and data protection compliance.
• Own operational execution and commercial performance of strategic platform expansion initiatives (MSP + marketplace).

HWL

Client Services Coordinator

Senior Vice President – Chief Operating Officer