HWL

Senior Vice President – Chief Operating Officer

HWL

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Senior

About the role

  • Lead operational strategy, governance, and execution to support scalable growth and reliable delivery.
  • Partner with the CTO to align technology delivery with business priorities and customer commitments.
  • Define and manage performance metrics including ROI, delivery predictability, cost efficiency, and customer outcomes.
  • Oversee post-sales execution to drive retention, value realization, and customer satisfaction.
  • Integrate priorities across Sales, Operations, Finance, Technology, and Customer Success.
  • Ensure regulatory, security, and data protection compliance.
  • Own operational execution and commercial performance of strategic platform expansion initiatives (MSP + marketplace).

Requirements

  • 10+ years of senior leadership experience scaling technology-enabled businesses, ideally in regulated or complex environments.
  • Proven ability to translate strategy into measurable business outcomes.
  • Experience leading cross-functional teams across technology, operations, finance, and commercial functions.
  • Healthcare technology, workforce management, SaaS, or platform business experience preferred.
Benefits
  • Smoking/vaping and the use of tobacco products are prohibited on all Company premises, including indoor and outdoor areas, parking lots, and Company-owned vehicles.
  • As part of our employment process, candidates who receive a conditional offer may be required to undergo pre-employment drug testing.
  • We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under the law.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
performance metricsROIdelivery predictabilitycost efficiencycustomer outcomesoperational executioncommercial performancestrategic platform expansiondata protection complianceregulatory compliance
Soft Skills
leadershipstrategic thinkingcross-functional collaborationcustomer satisfactionvalue realizationoperational strategygovernanceexecutionalignment with business prioritiespartnering