HW Media

Account Executive

• Own and grow a portfolio of strategic enterprise relationships across the housing ecosystem
• Develop and expand relationships with executives and key decision-makers within strategic organizations across mortgage, real estate, homebuilding, and proptech
• Identify opportunities to deliver housing market data, intelligence, and enterprise subscriptions
• Lead discovery conversations, develop proposals, negotiate agreements, and close business
• Serve as a strategic advisor to enterprise customers
• Partner with internal subject matter experts to deliver customer value and support complex opportunities
• Stay informed on industry trends and market activity
• Build and maintain a healthy pipeline of new business opportunities
• Achieve and exceed individual revenue goals

Strategic Enterprise Account Executive

Marketing

• Develop go-to-market strategies, positioning, and messaging that support the growth of HousingWire's data, group subscriptions, media, and event businesses.
• Support strategic growth initiatives, including the expansion of HW Data through channels such as Snowflake.
• Create sales tools that help sales teams communicate customer outcomes and business value.
• Plan and execute product launches, market announcements, customer communications, and other revenue-driving initiatives.
• Create customer stories, thought leadership, research assets, sales collateral, and lead-generation content that supports both brand awareness and pipeline growth.
• Monitor market trends, competitive activity, and customer feedback to inform strategy and positioning.

Senior Manager, Revenue Marketing

Customer Success Manager

• Customer onboarding & adoption
• Lead white-glove onboarding for enterprise and team subscriptions
• Guide subscribers through HousingWire Intelligence dashboards, charts and tools
• Conduct live customer walkthroughs, training sessions and onboarding calls
• Develop onboarding workflows, customer resources and best practices
• Help customers apply HousingWire data and intelligence within their business workflows
• Subscriber engagement & retention
• Identify opportunities to improve engagement and reduce churn
• Conduct customer interviews and feedback sessions to better understand subscriber needs
• Monitor customer health signals and proactively support at-risk accounts
• Surface customer insights, feature requests and friction points to internal teams
• Subscriber growth & education
• Triage inbound subscriber and product inquiries
• Support prospective customers in understanding the best subscription solutions for their needs
• Identify opportunities for account expansion, team adoption and deeper platform engagement
• Lead recurring customer success sessions and product education webinars
• Introduce customers to new dashboards, charts, tools and platform capabilities
• Create customer-facing documentation, FAQs and educational resources
• Cross-functional collaboration
• Partner closely with audience, product, sales and operations teams to improve the subscriber experience
• Ensure seamless communication and issue resolution across customer touchpoints
• Serve as an advocate for customer needs internally

Customer Success Specialist

Events

• Assist the Senior Events Manager with end-to-end planning and execution of our annual event, The Gathering, and all one-day summits in Dallas.
• Coordinate with external vendors (AV, F&B, décor, rentals, etc.) on proposals, timelines, and on-site delivery.
• Support development of event run-of-show, production schedules, and staffing plans.
• Assist with registration processes, attendee communications, and on-site check-in.
• Source, evaluate, and secure venues for Engage Local dinners.
• Manage invitation lists and RSVPs; track attendance and ensure accurate guest information.
• Draft and send event communications (invitations, confirmations, reminders, and follow-up).
• Oversee on-site execution, including vendor coordination, guest check-in, timing of program, and real-time problem-solving, to ensure a flawless and high-end attendee and sponsor experience.

Strategic Enterprise Account Executive

Senior Manager, Revenue Marketing

Customer Success Specialist

Event Coordinator