The ServiceNow Administrator is responsible for the administration, configuration, and operational support of the ServiceNow platform to ensure reliable, secure, and efficient service across the firm.
This role serves as a point of contact for platform support, troubleshooting incidents, resolving configuration issues, monitoring system health, and platform standards.
Working closely with firm clients, attorneys, practice group stakeholders, and the ServiceNow development team, the Administrator supports and maintains firm operational workflows by managing users, roles, groups, assignments, and configurations.
This position balances responsive technical support with incremental development work, helping ensure the ServiceNow platform remains stable, scalable, and responsive to evolving firm needs.

Requirements

Minimum 3 years’ experience with the ServiceNow platform including workflow development, system maintenance, and performing upgrades.
Proficiency in programming abilities with 3+ years of experience with one of many languages such as Java, .Net, C#, C++, SQL, Python, API’s, and SOAP/Rest Services.
Experience with RPA, Microsoft Power Apps, Flow, and Azure preferred.
The ability to work closely with the ServiceNow team and customers to determine acceptable solutions.
Proven experience in eliciting requirements and testing.
Excellent documentation skills.
Fundamental analytical and conceptual thinking skills.
Excellent planning, organizational, and time management skills.
Strong written and verbal communication skills including technical writing skills.
Ability to work independently with little or no assistance, and to make decisions and recommendations to upper management.

Benefits

medical and dental coverage
life insurance
short-term and long-term disability insurance
pre-tax flexible spending account for certain medical and dependent care expenses
an employee assistance program
Paid Time Off
paid holidays
participation in a retirement plan program after meeting eligibility requirements

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ServiceNowworkflow developmentsystem maintenanceJava.NetC#C++SQLPythonAPISOAP/Rest Services

Soft Skills

documentation skillsanalytical thinkingconceptual thinkingplanning skillsorganizational skillstime management skillswritten communication skillsverbal communication skillstechnical writing skillsindependent decision making