ServiceNow Business Process Consultant – Manager
Huron
full-time
Posted on:
Location Type: Remote
Location: Illinois • United States
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Salary
💰 $145,000 - $170,000 per year
Tech Stack
About the role
- Help clients achieve organizational effectiveness
- Improve student outcomes and implement new technologies
- Align resources and investments to ensure long-term sustainability
- Collaborate with cross-functional teams and stakeholders
- Provide demonstrations of out-of-box ServiceNow functionality
- Support project planning, scheduling, and tracking
Requirements
- Bachelor’s or Master’s degree in a field related to this position or equivalent work experience
- 3+ years as a ServiceNow Business Process Consultant in increasingly complex implementations; preferably with a ServiceNow Elite-level partner (not an internal role)
- 6+ greenfield implementations of multiple ServiceNow modules as a business process consultant (including NowAssist, AI Agents); experience with one or more of CSM, HRSD, Enterprise Asset Management, SPM, GRC preferred
- Current ServiceNow Certified System Administrator (CSA) REQUIRED
- ServiceNow Learning Business Process Analyst Practitioner or Business Process Analyst Professional badge REQUIRED
- Agile 2.0 and Test Management 2.0 training; and/or multiple micro-certifications
- Completion of ServiceNow Fundamentals for multiple ServiceNow applications – strong preference for CSM, HRSD, SPM, GRC, and/or Enterprise Asset Management
- Strong User Story definition/documentation skills
- Experience with Agile methods, including hybrid waterfall/agile methods used for ServiceNow implementations
- Knowledge/experience with NowCreate/ServiceNow Best Practices
- Ability to solve complex problems creatively with strong critical thinking
- Strong analytical skills coupled with a functional or technical acumen and hands-on expertise with cloud-based enterprise solutions
- Strong verbal and written communication skills with ability to articulate results and issues to internal and client teams.
Benefits
- medical, dental and vision coverage
- wellness programs
- 401(k) plan with a generous employer match
- employee stock purchase plan
- generous Paid Time Off policy
- paid parental leave and adoption assistance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ServiceNowNowAssistAI AgentsCSMHRSDEnterprise Asset ManagementSPMGRCUser Story definitionAgile methods
Soft Skills
problem solvingcritical thinkinganalytical skillscommunication skillscollaborationorganizational effectivenessstakeholder engagementproject planningschedulingtracking
Certifications
ServiceNow Certified System Administrator (CSA)ServiceNow Learning Business Process Analyst PractitionerBusiness Process Analyst Professional badge