Lead the design, assessment, enhancement, and integration of advanced ServiceNow solutions
Serve as a trusted advisor, steering strategic engagements and overseeing technical excellence
Advise clients on ServiceNow capabilities, limitations, and optimal use
Architect and manage integrations between ServiceNow and key enterprise systems
Guide requirements gathering by collaborating with stakeholders
Establish, enforce, and champion technical standards for all ServiceNow implementations
Create and maintain architecture documentation, integration specifications, and operational guides
Mentor and develop junior consultants and technical teams
Lead multiple client engagements simultaneously

Requirements

Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field; Master’s degree preferred
7+ years in a ServiceNow Implementation capacity; preferably with an Elite-level ServiceNow partner
Extensive, progressive experience as a Solution Architect, Technical Consultant, or Lead Developer working with the ServiceNow platform
10+ greenfield ServiceNow implementations across a minimum of two product lines (e.g. HRSD and CSM)
Current ServiceNow Certified System Administrator (CSA) REQUIRED
Current ServiceNow Certified Application Developer (CAD) REQUIRED
2 Certified Implementation Specialist (CIS) certifications in two product areas REQUIRED
Strong hands-on knowledge of ServiceNow modules, including ITSM, ITOM, HRSD, CSM, CMDB, and CSDM
Proven experience architecting and implementing integrations between ServiceNow and at least two enterprise platforms
Excellent written and verbal communication skills

Benefits

Medical, dental and vision coverage
401(k) plan with generous employer match
Employee stock purchase plan
Generous Paid Time Off policy
Paid parental leave and adoption assistance
Wellness Program supporting total well-being

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ServiceNowSolution ArchitectureTechnical ConsultingIntegration ManagementRequirements GatheringArchitecture DocumentationOperational GuidesServiceNow ModulesITSMITOM

Soft Skills

LeadershipMentoringCollaborationCommunication

Certifications

ServiceNow Certified System Administrator (CSA)ServiceNow Certified Application Developer (CAD)Certified Implementation Specialist (CIS)