Network Monitoring Technician 2
Northrop Grumman
ServiceNow
Operations Analyst
Huron
full-time
Posted on:
Origin: • 🇺🇸 United States • Illinois
Visit company websiteSalary
💰 $50,000 - $70,000 per year
Job Level
Junior
Tech Stack
ServiceNow
About the role
- Manage ServiceNow tickets across the Project Support Team
- Play a key role in the set-up of new projects and existing projects
- E-mail and personal interactions with individuals managing projects in the business
- Proactively interact with the practice to initiate project set up by acquiring necessary documentation and information to activate a new project for time entry and revenue recognition
- Create and manage projects in Workday
- Perform various ad hoc analysis and reporting as needed
- Manage multiple internal relationships within the Practice and Corporate functions
- Report to and work closely with the Senior Manager of Corporate Operations, Project Support and interact with Practice Operations Partners
- Collaborate and communicate with people at all levels, both within the US and India
Requirements
- 1+ Year of prior work experience
- Associate Degree or Bachelors Degree is required
- Experience in customer service or financial transaction functions is preferred
- Experience in a team environment
- Ability to communicate effectively with Senior Leadership and all levels in the company
- Strong customer service aptitude and ability to proactively work with leadership to address challenges
- Strong analytical and problem solving skills
- Organized and detail-oriented
- Ability to manage multiple tasks simultaneously
- The ability to learn quickly, work independently and meet deadlines
- Strong computer skills including Microsoft Excel and experience in other Microsoft products (PowerPoint, Word, SharePoint)
- Other analytics or database tools including Workday, Salesforce, ServiceNow a plus
