Retail Service Operations Team Leader
Huntington National Bank
full-time
Posted on:
Location Type: Office
Location: Buffalo • Texas • United States
Visit company websiteExplore more
Job Level
About the role
- Motivates and coaches all branch colleagues in the areas of service and operations onsite at assigned branches.
- Promotes Huntington’s Welcome Culture through actions and coaching.
- Conducts branch visits to complete required audits, observations, and inspections.
- Participates in branch huddles to review operations procedures and opportunities.
- Performs risk management activities including the review, research, follow-up and coaching on operational and service reporting for assigned branches.
- Escalate issues to appropriate level immediately upon identification.
- Adheres to all operational, security, risk and regulatory related policies and procedures.
- Responsible for regular communication/feedback to the Regional Service Operations Manager (RSOM) and District Manager(s) regarding service and operations performance for assigned branches, including conducting monthly District Manager 1-1s.
- Provides support for branch incident response, including robbery response and manual processing.
- Maintains knowledge of all branch related services, technology, and procedures along with completing all required training.
- Participates in a branch consolidations, openings/closings, relocations, and merger/ acquisition activities as assigned.
- Perform other duties as assigned.
Requirements
- High School Diploma or GED
- 3 years of retail service with operational experience
- Other Travel required within assigned market area.
Benefits
- Flexible work arrangement
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
motivatingcoachingcommunicationrisk managementfeedbackservice performanceoperational proceduresincident response
Certifications
High School DiplomaGED