Ensures a stable, efficient, and compliant operational environment for Card origination platform(s) within Zoot
Coordinates credit strategy system enhancements in partnership with key stakeholders
Manages all phases of delivery, including drafting change requests, defining and documenting requirements, executing and validating testing
Performs production validation and ensures successful implementation through effective cross-functional collaboration
Maintains a strong and reliable operational environment for the Zoot platforms
Supports resolution of customer or underwriter-impacting production issues
Works with management to provide thorough root-cause analysis and driving timely remediation activities
Partners with management to support timely and complete responses for QA, Internal Audit, Compliance, and external examinations
Collaborates with business systems analysts, architects, developers, and QA testers to decompose features into user stories
Actively participates in refinement sessions
Builds and maintains strong relationships with internal and external stakeholders

Requirements

Bachelor's Degree
5+ years of digital/technology product or program management, preferably in financial services
New customer acquisition and on-boarding experience
Experience working Card products (Debit, Credit, other card-based payment products)
Strong attention to detail, focus on process
Strong verbal and written communication skills
Demonstrated ability to critically analyze situations and risks, determine paths of action, and make recommendations to remediate issues
Familiarity with regulatory compliance requirements for financial institutions and products
Proficiency with Microsoft Office Suite
Experience with SQL and/or SAS

Benefits

health insurance coverage
wellness program
life and disability insurance
retirement savings plan
paid leave programs
paid holidays
paid time off (PTO)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SQLSASchange requestsrequirements documentationproduction validationroot-cause analysisuser storiesdigital product managementprogram managementcard products

Soft Skills

attention to detailprocess focusverbal communicationwritten communicationcritical analysisrisk assessmentrecommendation developmentcollaborationrelationship buildingstakeholder management

Certifications

Bachelor's Degree