Asset Finance Collections Representative II
Huntington National Bank
full-time
Posted on:
Location Type: Office
Location: Minnetonka • Iowa • Minnesota • United States
Visit company websiteExplore more
Salary
💰 $22 - $42 per hour
About the role
- Manage delinquency levels within the assigned portfolio through the use of outbound calls, letters and use of third-party providers.
- Assist customers with account reconciliations utilizing payment and billing histories.
- Access and analyze appropriate credit information (i.e. consumer and commercial credit bureau reports) when appropriate.
- Sending email communications with the "outbound calls" as one of the methods to contact.
- Communicate effectively with customers and/or their representatives as well as internal business partners to effectively solve delinquency issues.
- Recommend paths to resolution to customers and internal stakeholders including negotiation of payment arrangements.
- Perform other duties and projects as assigned.
Requirements
- Bachelor's degree in Finance/Accounting/Economics or banking experience
- 2+ years of prior consumer or commercial collections experience
- Strong written and verbal communication skills with attention to detail
- Strong analytical and problem solving skills
- Ability to multitask in a deadline driven fast paced environment
- Ability to make sound responsible decisions in a timely manner
- Thorough knowledge of various software programs including Word and Excel, and the ability to quickly learn additional systems/software.
Benefits
- health insurance coverage
- wellness program
- life and disability insurance
- retirement savings plan
- paid leave programs
- paid holidays
- paid time off (PTO)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
account reconciliationscredit analysiscollections experiencenegotiation of payment arrangementsanalytical skillsproblem solving skillsmultitaskingdecision making
Soft Skills
written communicationverbal communicationattention to detailcustomer serviceinterpersonal skills
Certifications
Bachelor's degree in FinanceBachelor's degree in AccountingBachelor's degree in Economics