Huntington National Bank

Retail Service Operations Team Leader

Huntington National Bank

full-time

Posted on:

Location Type: Office

Location: Houston • Texas • United States

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Job Level

Senior

About the role

  • Responsible for the oversight of service and operations for ~10 branches
  • Mentoring a team to execute service and operational objectives
  • Motivates and coaches all branch colleagues in service and operations
  • Conducts branch visits to complete required audits, observations, and inspections
  • Participates in branch huddles to review operations procedures and opportunities
  • Performs risk management activities including the review, research, follow-up and coaching on operational and service reporting
  • Regular communication/feedback to the Regional Service Operations Manager (RSOM) and District Manager(s)
  • Provides support for branch incident response, including robbery response and manual processing
  • Maintains knowledge of all branch related services, technology, and procedures

Requirements

  • High School Diploma or GED
  • 3 years of retail service with operational experience
  • 3 years of experience leading or influencing a team
  • Branch banking experience with operational focus
  • Prior experience managing a team
  • Comfort with technology
  • Experience with MS Office applications
  • Excellent communication skills, both written and verbal
  • Demonstrated problem-solving ability
  • Detail-oriented and thorough
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible work hours
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
retail serviceoperational experiencebranch bankingteam managementproblem-solvingdetail-oriented
Soft Skills
mentoringcoachingcommunicationmotivationfeedback
Certifications
High School DiplomaGED