Incident Management Analyst
Huntington National Bank
full-time
Posted on:
Location Type: Hybrid
Location: Cleveland • Ohio • United States
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Salary
💰 $57,000 - $113,000 per year
About the role
- Maintain incident logs, timelines, and communications artifacts; ensure completeness and consistency across stakeholders.
- Support incident bridges and updates: capture decisions, actions, and status; publish business-ready summaries.
- Track RCA and corrective actions to closure; maintain dependency/action logs and escalate slippage risks.
- Produce incident metrics and trend reporting (severity counts, recurrence, time-to-restore patterns).
- Ensure evidence is retained for incidents with control implications (approvals, communications, RCA docs).
- Coordinate post-incident reviews and document outcomes, lessons learned, and prevention steps.
- Partner with IT ops counterparts to translate technical updates into clear stakeholder messages.
Requirements
- High School Diploma or equivalent
- 3+ years in technology operations, service management (ITIL), PMO, or product ops roles (banking experience preferred)
Benefits
- health insurance coverage
- wellness program
- life and disability insurance
- retirement savings plan
- paid leave programs
- paid holidays
- paid time off (PTO)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
incident managementroot cause analysis (RCA)trend reportingmetrics productionservice managementITILstakeholder communicationdocumentationrisk escalationpost-incident review
Soft Skills
communicationcoordinationattention to detailproblem-solvingcollaborationorganizational skillsanalytical thinkingtime managementadaptabilitydecision-making