Technical Account Manager
Hunters
full-time
Posted on:
Location Type: Remote
Location: Portugal
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About the role
- Plan, organize, and execute customer onboarding process post-sale, reducing time to billable revenue and ensuring customers are set up for success
- Build customer relationships & serve as technical lead on accounts
- Understand customers’ business goals/challenges to provide tailored technical solutions as part of a shared account plan
- Manage implementation of technical solutions throughout customer lifecycle
- Develop deep understanding of Hunters’ products and technical aspects of implementation and serve as a technical resource for customer issues
- Maintain documentation for specific customer solutions and implementations
- Collaborate with R&D, Sales, Product, and Customer Success teams to ensure customers’ success priorities are met
- Measure and monitor customer’s achievement of critical and key performance indicators, reporting both internally and externally
- Promote product adoption and engagement across our customers’ organizations: from CISOs to SOC analysts
- Lead customer interactions with CS and Sales, including product training sessions, regular meetings, day-to-day communication, health checks, QBRs and roadmap sessions
Requirements
- At least 3 years of experience in a cyber-security-oriented customer-facing technical role.
- Experience with cyber security products and technologies including Network security, Endpoint security, and Cloud security.
- Experience with endpoint and server operating systems, Linux, Windows, MacOs
- Experience with SQL and relational databases
- Strong written and verbal communication skills
- Strong Presentation skills, Self-motivated, and independent with the ability to set achievable goals with minimum supervision
- "Tech-head" who has a high personal interest in technology and how it works
- Hands-on technical experience with cybersecurity products and technologies (SIEM/SOC/XDR/SOAR platforms is a nice plus)
- Scripting skills (Bash, Python, JS)
- Understanding of Network protocols (TCP/IP)
- Experience with Cloud Infrastructure (AWS/Azure/GCP)
Benefits
- Competitive pay with equity in a growth startup
- A generous PTO package that emphasizes a work-life balance
- Swag that makes sure you can represent and make your friends jealous
- Employee Referral Bonus
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
cyber securityNetwork securityEndpoint securityCloud securityLinuxWindowsMacOsSQLBashPython
Soft Skills
written communicationverbal communicationpresentation skillsself-motivatedindependentgoal settingcustomer relationship managementcollaborationproblem-solvingtechnical leadership