Plan, organize, and execute customer onboarding process post-sale, reducing time to billable revenue and ensuring customers are set up for success
Build customer relationships & serve as technical lead on accounts
Understand customers’ business goals/challenges to provide tailored technical solutions as part of a shared account plan
Manage implementation of technical solutions throughout customer lifecycle
Develop deep understanding of Hunters’ products and technical aspects of implementation and serve as a technical resource for customer issues
Maintain documentation for specific customer solutions and implementations
Collaborate with R&D, Sales, Product, and Customer Success teams to ensure customers’ success priorities are met
Measure and monitor customer’s achievement of critical and key performance indicators, reporting both internally and externally
Promote product adoption and engagement across our customers’ organizations: from CISOs to SOC analysts
Lead customer interactions with CS and Sales, including product training sessions, regular meetings, day-to-day communication, health checks, QBRs and roadmap sessions

Requirements

At least 3 years of experience in a cyber-security-oriented customer-facing technical role.
Experience with cyber security products and technologies including Network security, Endpoint security, and Cloud security.
Experience with endpoint and server operating systems, Linux, Windows, MacOs
Experience with SQL and relational databases
Strong written and verbal communication skills
Strong Presentation skills, Self-motivated, and independent with the ability to set achievable goals with minimum supervision
"Tech-head" who has a high personal interest in technology and how it works

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

cyber securitynetwork securityendpoint securitycloud securityLinuxWindowsMacOSSQLrelational databases

Soft Skills

written communicationverbal communicationpresentation skillsself-motivatedindependentgoal setting