Hunt St

Operations – Client Care Administrator

Hunt St

contract

Posted on:

Location Type: Remote

Location: Philippines

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Salary

💰 A$1,500 - A$1,800 per month

About the role

  • Serve as the primary point of contact for clients, handling inquiries with care and professionalism
  • Manage the client onboarding process, including documentation and system setup
  • Maintain and update client records in the CRM system
  • Support administrative and compliance-related processes in line with industry standards
  • Handle sensitive client situations with empathy and discretion
  • Assist with light bookkeeping tasks (e.g., data entry, invoicing support, basic reconciliations)
  • Compliance & Documentation Control (Client and Staff File Management)
  • Shift Compliance & Enforcement (Monitor daily shift compliance within CRM (clock-ins, clock-outs, and shift notes)
  • Rostering Support
  • Payroll Support
  • Submit weekly operational updates
  • Maintain organized and accurate digital records
  • Identify operational risks early and escalate appropriately

Requirements

  • Strong client communication skills (written and verbal)
  • Experience working with NDIS or aged care providers
  • Familiarity with CRM systems and administrative workflows
  • Understanding of compliance and documentation processes
  • High level of organization, confidentiality, and attention to detail
  • Proactive, dependable, and able to manage tasks independently
  • Strong attention to detail and accuracy
  • Experience in compliance-heavy environments
  • Ability to enforce standards professionally and calmly
  • Highly organised and process-driven
  • **Preferred:**
  • Experience with rostering systems (e.g., ShiftCare or similar)
  • Experience supporting payroll processes
  • Familiarity with HR or compliance documentation systems
  • Understanding of NDIS documentation and service delivery standards
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data entryinvoicingbasic reconciliationscompliance processesdocumentation controlpayroll supportrostering systemsCRM systemsadministrative workflowsNDIS documentation
Soft Skills
client communicationempathydiscretionorganizationattention to detailproactivedependableindependent task managementprofessionalismprocess-driven