Customer Service – Ecommerce Support Assistant
Hunt St
contract
Posted on:
Location Type: Remote
Location: Philippines
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Salary
💰 A$1,500 - A$2,000 per month
Tech Stack
About the role
- Act as the first point of contact across four ecommerce websites
- Provide customer support via live chat, email, and phone
- Handle first-line, repetitive queries including:
- Order tracking updates
- Product information and availability
- Returns and general policy questions
- Accurately document interactions and maintain strong internal data tracking
- Escalate complex issues to in-house team members as required
- Maintain a high standard of professionalism and response times
Requirements
- Previous experience in ecommerce customer support
- Strong written and verbal communication skills
- Ability to manage repetitive queries efficiently while maintaining quality
- High level of maturity and professionalism
- Strong attention to detail and organizational skills
- Comfortable working across multiple websites and systems
- Ability to take initiative and work independently
- Familiarity with Magento (not mandatory)
- Experience with ecommerce platforms and order management systems
- Experience in structured reporting or internal data tracking
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ecommerce customer supportorder management systemsstructured reportingdata tracking
Soft Skills
written communicationverbal communicationorganizational skillsattention to detailprofessionalisminitiativeindependence