Hunt St

E-commerce Sales Closer

Hunt St

full-time

Posted on:

Location Type: Remote

Location: Philippines

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Salary

💰 A$1,800 - A$2,500 per month

About the role

  • Respond promptly and professionally to inbound enquiries via email and phone
  • Confidently qualify leads and guide customers through the buying process
  • Close inbound opportunities with a target conversion rate of approximately 1 in 3
  • Handle phone-based sales during peak periods (around 20% of total workload)
  • Deliver clear, concise, and persuasive written communication (email-first role)
  • Maintain a neutral or minimal accent for phone-based interactions
  • Build trust quickly by understanding customer needs and offering appropriate solutions
  • Accurately log all interactions, notes, and deal stages in the CRM
  • Track leads, follow-ups, and outcomes to ensure nothing falls through the cracks
  • Use spreadsheets and internal tools to support reporting and sales tracking
  • Assist with basic website-related tasks such as product uploads or updates (as required)
  • Leverage tools like ChatGPT to draft responses, refine messaging, and improve efficiency
  • Work confidently across multiple systems and platforms with minimal supervision
  • Own your sales numbers and consistently work toward agreed KPIs
  • Monitor close rates, response times, and pipeline health
  • Actively identify opportunities to improve conversion and customer experience

Requirements

  • Minimum 2–3 years of experience in e-commerce sales, inbound sales, or enquiry-based sales environments
  • Proven experience in e-commerce sales or enquiry-based / inbound sales environments
  • Strong written English skills (majority of communication via email)
  • Confident and comfortable closing warm or inbound leads
  • Experience handling phone sales with a professional, neutral tone
  • Tech-savvy, with hands-on experience using:
  • - CRMs
  • - Spreadsheets
  • - AI tools (e.g., ChatGPT)
  • - Website or e-commerce platforms
  • Ability to manage personal KPIs and work toward clear sales targets
  • Experience selling into the Australian market is strongly preferred
  • Experience with UK or US markets is acceptable
  • Comfortable adapting communication style to suit different regions and customer expectations
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
e-commerce salesinbound saleslead qualificationsales conversionphone salesKPI managementcustomer experience improvementreportingsales tracking
Soft Skills
written communicationpersuasiontrust buildingcustomer needs understandingadaptabilityprofessionalismconfidencetech-savviness