Hunt St

Administration & Scheduling Assistant

Hunt St

contract

Posted on:

Location Type: Remote

Location: Philippines

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Salary

💰 A$1,500 - A$2,000 per month

About the role

  • Answering and managing inbound and outbound phone calls
  • Scheduling plumbing quotes, service jobs, and quoted works
  • Coordinating jobs with plumbers, apprentices, and management
  • Managing schedule changes, urgent call-outs, and follow-ups
  • Ensuring jobs are allocated efficiently and communicated clearly
  • Contacting new and existing leads to book quotes and inspections
  • Conducting follow-up phone calls on outstanding quotes
  • Maintaining professional and friendly communication with clients
  • Updating job and customer information accurately in the system (Simpro)
  • Making polite and professional follow-up calls to outstanding debtors
  • Liaising with management regarding payment issues
  • Recording outcomes and notes accurately
  • Managing shared inboxes and responding to client enquiries
  • Preparing and sending emails, job confirmations, and follow-ups
  • Assisting with reporting (jobs, scheduling, basic admin reports)
  • Supporting general ad hoc administration tasks as required

Requirements

  • Confident and professional phone manner
  • Strong organizational and time-management skills
  • Ability to juggle multiple tasks in a busy environment
  • Clear written and verbal communication skills
  • High attention to detail and accuracy
  • Comfortable following processes while remaining adaptable
  • Comfortable and confident in handling phone calls
  • Proactive, reliable, and team-focused attitude
  • Previous experience in a trade, construction, or service-based business (nice-to-have)
  • Experience with job management or scheduling software (nice-to-have)
  • Accounts or debtor follow-up experience (nice-to-have)
  • Familiarity with Outlook, Microsoft Office, or similar systems (nice-to-have)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
job management softwareschedulingreportingadministration
Soft Skills
professional phone mannerorganizational skillstime-management skillsclear communicationattention to detailadaptabilityproactive attitudereliabilityteam-focused attitude