Implementation Consultant
Hunt St
contract
Posted on:
Location Type: Remote
Location: Philippines
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Salary
💰 A$1,500 - A$2,500 per month
About the role
- Elicit customer requirements using a range of tools and techniques as appropriate.
- Critically evaluate requirements gathered from multiple sources, reconcile conflicts, deconstruct complex information into more easily accessible details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
- Translate requirements into technical/functional requirements of our platform and prepare documentation for business processes and product configuration.
- Design and implement insurance products and claim data models based on customer requirements.
- Utilise tools within our platform to build user interfaces and user journeys for insurance products according to customer requirements.
- Utilise scripting language within our platform to implement business rules and financial calculations.
- Prepare testing documentation (as appropriate) and perform system testing and integration testing to ensure your project solution meets agreed requirements.
- Support customer testing.
- Analyse data conversion requirements and define data transformation and mapping as required.
- Facilitate discussions with stakeholders (both technical and business focussed of varying degrees of seniority), preparing presentations and visual/written interpretations for customer projects.
- Produce and manage client-facing documentation and maintain/update documents for system and business processes.
- Act as the customer liaison and represent the company on customer sites as and when required.
- Manage and provide resolutions to customer enquiries within the project.
- Coordinate with the internal team and third parties/customer for successful project delivery.
- Manage changes to the project scope, project plan and project costs.
- Report on project progress to customers and company management and escalate issues for resolution.
- Identify projects risks and mitigation techniques.
- Create and maintain project documentation including change requests, risk register and project tracking reports.
- Collaborate with our development team to spec and design new features for our platform.
- Provide knowledge and technical assistance to other members within the Implementation Consultant team.
- Support and contribute to the company’s best practices.
- Comply with company policies and procedures on information security
Requirements
- A thorough understanding of the full software development project lifecycle
- Experience within a business analyst or technical business analyst role
- Experience in general insurance relating to policy and or claims functions (highly desirable)
- Experience in creating a range of documentation, including but not exclusive to business requirements, process maps and technical specifications.
- Commercial experience working in both waterfall and agile methodologies.
- Experience working with and configuring large and/or complex software packages
- An understanding of relational databases
- Proven stakeholder management skills
- Strong customer-facing and communication skills
- Demonstrable experience in having difficult conversations with stakeholders
- Solid organisational skills, including attention to detail and multitasking skills
- A company approach to your work. Demonstrable experience of having contributed outside of your immediate role.
- Degree qualified or equivalent commercial experience
- Configuration, scripting, and logic experience
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
scripting languagedata transformationdata mappingsystem testingintegration testingbusiness rules implementationdocumentation creationproject managementconfigurationrelational databases
Soft Skills
stakeholder managementcustomer-facing skillscommunication skillsorganisational skillsattention to detailmultitaskingproblem resolutioncollaborationpresentation skillscritical evaluation
Certifications
degree qualifiedbusiness analyst certificationproject management certificationagile certificationinsurance certification