HungerRush

Support Specialist, Bilingual Mandarin

HungerRush

full-time

Posted on:

Location Type: Remote

Location: Texas • United States

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Salary

💰 $18 per hour

About the role

  • Take inbound calls from either the customer or the restaurant.
  • Make outbound calls to customers or restaurants to follow up on acknowledgement errors.
  • Manage incoming tickets generated from email or text via CRM (customer relationship management portal).
  • Return calls for any voicemails that a ticket is generated for.
  • Minor troubleshooting product or service problems reported by the customer or the restaurant.
  • Route calls / tickets to appropriate channels if necessary.
  • Facilitate and document accurate correspondence between the restaurant and customers.
  • Miscellaneous clerical duties.

Requirements

  • Minimum – High school diploma (or Equivalent)
  • Fluent in English
  • Fluent in Mandarin
  • Must be available for evening and weekend shifts
  • Effective written and verbal communication skills
  • Strong critical thinking / problem solving skills
  • Efficient in operating a computer in a Windows based environment
  • Call Center Experience a plus
  • Food Industry Experience a plus
  • Self-directed / self-motivated
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
CRMtroubleshootingticket managementclerical duties
Soft Skills
effective communicationcritical thinkingproblem solvingself-directedself-motivated
Certifications
High school diploma