HungerRush

Product Manager

• Own and evolve product vision for Loyalty and 360 Marketing platforms
• Define and deliver strategic roadmap for loyalty data and marketing automation
• Lead customer discovery and collaboration sessions
• Build strong relationships with customers for feedback
• Partner with cross-functional teams for high-quality product experiences
• Leverage customer insights to improve campaign effectiveness
• Integrate loyalty data into marketing workflows
• Define and track KPIs and outcomes tied to business impact
• Conduct market research across platforms
• Collaborate with other departments for product alignment

Senior Product Manager – Loyalty, 360 Marketing

Account Executive

• Manage the end-to-end sales cycle, from prospecting and discovery through negotiation, close, and handoff to post-sales teams.
• Apply a consultative, value-based selling approach to uncover true customer challenges and align solutions to business outcomes.
• Build and maintain a healthy pipeline through outbound prospecting and strategic account development.
• Consistently meet and exceed monthly and quarterly revenue targets.
• Maintain accurate forecasting and pipeline visibility in the CRM.
• Represent the company with professionalism and credibility.

Account Executive, Bilingual Spanish

• Develop an understanding of HungerRush's products and services and how our solutions address the business needs of the restaurant industry
• Articulate clearly and powerfully the value of our solutions, including positive points of differentiation and ways to overcome customer objections
• Build, manage and execute on a multi-unit territory plan, to be defined by your manager
• Augment marketing campaigns with personal prospecting and outbound lead generation activities (cold calling, networking, outbound marketing, and other methods)
• Call into a defined market and build a pipeline of HungerRush prospects
• Manage the full solution process/sales cycle from Lead Development to Discovery to Proposal to Close
• Leverage Salesforce to track and manage all sales activity and customer interactions
• Understand the competitive environment in your market to differentiate our offering
• Work cross-functionally with internal teams to ensure a great customer experience

Sales Executive

Engineer

• Own escalations end-to-end: reproduce, isolate, verify, and communicate progress to stakeholders.
• Perform deep technical analysis (SQL forensics, logs, and telemetry) to identify impact and root cause.
• Deliver customer-safe updates including clear communication of impact, workaround, and resolution ETA.
• Document clean repro kits and internal RCA notes to drive faster future resolutions.
• Maintain and expand the Knowledge-Centered Support (KCS) library—articles, workarounds, and decision trees.
• Partner cross-functionally with Development, QA, and Product to ensure permanent fixes are tracked and implemented.
• Automate common checks and repetitive troubleshooting steps using SQL, PowerShell, or macros.
• Monitor feature releases and flag changes that could impact support volume, publishing “Support Impact” notes proactively.
• Represent the voice of Support in release readiness and defect triage meetings.
• Contribute to team culture by modeling HungerRush TRACS values: Team, Respect, Accountability, Customer, and Speed

Escalations Engineer

Customer Success Manager

• Act as the primary point of contact for assigned accounts
• Identify upselling opportunities within the current customer portfolio
• Deliver tailored success plans using data-driven insights
• Monitor account health through product usage metrics and initiate outreach based on key triggers
• Collaborate with executive sponsors to influence renewal outcomes across your portfolio
• Identify early warning signs of disengagement or churn risk and take proactive action to mitigate and restore customer health
• Partner with Sales and Marketing to align on messaging and develop segment-specific engagement strategies
• Work with Support and Product teams to surface and resolve recurring customer challenges