HungerRush

Customer Support

• Take inbound calls from either the customer or the restaurant.
• Make outbound calls to customers or restaurants to follow up on acknowledgement errors.
• Manage incoming tickets generated from email or text via CRM (customer relationship management portal).
• Return calls for any voicemails that a ticket is generated for.
• Minor troubleshooting product or service problems reported by the customer or the restaurant.
• Route calls / tickets to appropriate channels if necessary.
• Facilitate and document accurate correspondence between the restaurant and customers.
• Miscellaneous clerical duties.

Support Specialist, Bilingual Mandarin

Product Manager

• Own products (roadmap, development, vision) for restaurant facing software
• Translate business goals and user needs into clear product requirements and user stories
• Conduct user research with restaurant operators, staff, and guests
• Partner closely with engineering, design, data, and go-to-market teams
• Prioritize features based on customer impact, business value, and technical feasibility
• Analyze product performance using data and feedback to drive continuous improvement
• Manage product launches and communicate progress to internal stakeholders

Sales Development Rep

• Own the first touch – Drive outbound calls to restaurant owners, qualify inbound leads, and uncover pain points where HungerRush can help.
• Book high-quality demos – Your primary goal is to fill the sales pipeline by securing meetings for Account Executives.
• Drive business growth – Work closely with sales and marketing to maximize lead conversion, support outreach initiatives, and accelerate pipeline momentum.
• Be entrepreneurial – Take ownership of outbound campaigns, assist with lead generation strategies, and proactively test new outreach approaches to engage the right prospects.
• Manage and track outreach – Use Salesforce and other tools to keep meticulous records of interactions, ensuring a seamless handoff to sales.

Sales Development Representative

Full-stack Engineer

• Collaborate with HungerRush teams to design, develop, and support existing as well as create new functionality and applications with a focus on LLM-powered features
• Write high quality code following best practices and standards for coding, compliance, security, and performance
• Contribute to software development with an emphasis on architecture, design, quality, implementation, and culture
• Utilize the latest advances in AI software development to improve effectiveness of delivering business value
• Mentor software engineers
• Help troubleshoot issues and identify bug fixes

Support Specialist, Bilingual Mandarin

Product Manager

Sales Development Representative

Staff Software Engineer – OrderAI