Hunch

Senior Customer Success Manager

Hunch

full-time

Posted on:

Location Type: Remote

Location: New York • United States

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Job Level

Senior

About the role

  • Fully own the definition and delivery of client success criteria for Tier 1 US accounts
  • Manage the customer journey end-to-end - leading client onboarding, enablement, and troubleshooting while pushing strategic initiatives to maximize client value through to the renewal phase
  • Be a performance marketing advisor; counsel clients on campaign and test setups in adherence with Meta, TikTok, Snap, and Pinterest best practices
  • Collaborate with Product, Engineering/Support, Design and Sales to improve product, client experience, and internal delivery operations
  • Work with the Director of Client Partnerships on Account Planning, as well as the preparation and (onsite) presentation of QBRs for priority clients
  • Own quarterly revenue/renewal targets and tracking alongside Director of Client Partnerships

Requirements

  • 5+ years of experience in customer success, digital advertising, or marketing technology
  • Deep understanding of performance marketing/social platforms, measurement, and creative automation
  • Proven ability to manage multiple accounts independently while growing revenue (NRR) year-on-year
  • Strong communication skills, with the ability to influence outcomes both internally and externally
  • Experience in project management, performance/technical troubleshooting, and operational excellence
  • Ability to work cross-functionally and drive initiatives across departments
  • Ability to travel at least once per quarter for client and/or Hunch company onsites (includes domestic and international travel)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer successdigital advertisingperformance marketingmeasurementcreative automationproject managementperformance troubleshootingoperational excellenceaccount managementrevenue growth
Soft Skills
strong communicationinfluencing outcomescross-functional collaborationclient onboardingtroubleshootingstrategic initiative managementclient relationship managementpresentation skillsorganizational skillsproblem-solving