Hunch

Customer Success Manager

• Fully own the definition and delivery of client success criteria for Tier 1 US accounts
• Manage the customer journey end-to-end - leading client onboarding, enablement, and troubleshooting while pushing strategic initiatives to maximize client value through to the renewal phase
• Be a performance marketing advisor; counsel clients on campaign and test setups in adherence with Meta, TikTok, Snap, and Pinterest best practices
• Collaborate with Product, Engineering/Support, Design and Sales to improve product, client experience, and internal delivery operations
• Work with the Director of Client Partnerships on Account Planning, as well as the preparation and (onsite) presentation of QBRs for priority clients
• Own quarterly revenue/renewal targets and tracking alongside Director of Client Partnerships

Senior Customer Success Manager

Account Executive

• Own the full sales cycle: prospecting → discovery → solutioning → pilot → close
• Run complex demos and POVs focused on incrementality, creative performance, and scale
• Use your deep expertise in e-commerce, travel, retail, and entertainment to personalize use cases
• Understand localization, creative testing, catalog-based advertising, DPA, creative fatigue, and media efficiency
• Maintain a 3–5x pipeline coverage
• Accurately forecast revenue and manage long-cycle enterprise deals
• Collaborate with RevOps and marketing on ABM and target account strategies

Senior Customer Success Manager

Senior Account Executive, US