Senior Operations Consultant, Patient Access
Hummingbird Healthcare
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $108,000 - $130,000 per year
Job Level
About the role
- Deliver high-quality, outcomes-oriented work across engagements
- Partner with stakeholders to define outcomes and guide execution across workstreams
- Support client engagements focused on improving operational performance and care delivery
- Lead problem-solving efforts and produce clear, evidence-based recommendations
- Ensure recommendations remain aligned with Hummingbird’s service design
- Lead structured discovery to assess current state capabilities, workflows, and performance
- Translate recommendations into actionable plans that support implementation and adoption
- Own delivery of scoped work across engagement workstreams
- Partner with stakeholders to define engagement outcomes and performance indicators
Requirements
- 4–5+ years of consistent independent delivery as a consultant or as an analyst across enterprise health systems
- Deep experience with patient access operations, namely comprehensive scheduling and workflow optimization
- Strong exposure in Epic Cadence and how it relates to access optimization
- Strong problem framing and decision-making within established practices for client delivery
- Demonstrated peer mentorship or informal leadership in consulting engagements or delivery-focused teams
- Ability to own processes, functions, capabilities, and engagements
- Ability to coordinate across contributors and lead through informal influence
- Demonstrated adaptability in navigating delivery complexity, tradeoffs, or shifting priorities
- Experience mentoring peers or supporting capability-building across a consulting or client delivery team.
- Skilled communicator with both technical and non-technical stakeholders.
- Epic Cadence certification is desired.
- Experience leading small projects or workstreams in consulting, service delivery, or systems contexts
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
consultinganalystpatient access operationsscheduling optimizationworkflow optimizationproblem framingdecision-makingproject managementservice delivery
Soft Skills
peer mentorshipinformal leadershipprocess ownershipcoordinationinfluenceadaptabilitycommunication
Certifications
Epic Cadence certification