Hummingbird Healthcare

Billing Specialist

• Be the calm problem-solver behind the scenes—support Epic stability and revenue cycle workflows
• Resolving tickets, handling break-fix issues, and delivering optimization projects
• Act as an extension of a client’s Epic team, supporting day-to-day stability and continuous improvement
• Triage and resolve incoming tickets
• Handle break-fix work by troubleshooting workflows and implementing safe fixes
• Configure/update Epic build within specialty area
• Plan and execute appropriate testing (unit/integrated/regression)
• Communicate clearly and consistently with client stakeholders and internal teammates
• Deliver small optimization projects (for Senior roles)

Epic Professional Billing Analyst, 2 Openings

Consultant

• Lead the full KMS design lifecycle, including stakeholder discovery, taxonomy design, site architecture, style guides, governance framework creation, and prototype development.
• Build and configure SharePoint-based environments end to end, including page architecture, audience groupings, metadata, JSON/HTML customization, content workflows, and user permissions.
• Ensure knowledge content is properly segmented, tagged, and structured to support both human navigation and AI-assisted retrieval, including integrations with telephony platforms like Genesys and TalkDesk.
• Apply Hummingbird's delivery methodologies to assess situations across people, process, and technology, develop evidence-based recommendations, and solve complex client and internal problems.
• Own delivery across concurrent client KMS engagements, coordinating tasks, dependencies, and communication across internal teammates and client stakeholders at all levels of leadership.
• Lead structured discovery to assess client KMS capabilities, surface risks proactively, and synthesize findings into clear, actionable recommendations before advancing to build phases.
• Drive change management efforts that move client teams from legacy or paper-based workflows to modern digital knowledge systems, including grassroots adoption strategies and user engagement programs.
• Establish and maintain content governance frameworks, including validation processes, change control workflows, and feedback mechanisms that sustain knowledge quality over time.
• Use performance data, scorecards, and adoption indicators to evaluate system health, recommend course corrections, and continuously improve knowledge systems and delivery practices.
• Mentor KMS Analysts through practical coaching on knowledge management methods, SharePoint development, and problem-solving approaches that reflect Hummingbird's mission and values.

Knowledge Management Consultant – Part-Time Contract

Analyst

• Support day-to-day stability and continuous improvement in Epic’s HIM Coding application.
• Triage and resolve incoming tickets: clarify the issue, reproduce it, determine urgency/impact, and move it through to resolution.
• Handle break-fix work by troubleshooting workflows/build, identifying root cause, and implementing safe, well-tested fixes.
• Deliver small optimization projects that improve reliability and reduce friction.
• Translate requests into clear, testable requirements.
• Configure/update Epic build within your specialty area.
• Plan and execute appropriate testing (unit/integrated/regression as needed).
• Communicate clearly and consistently with client stakeholders and internal teammates.

Epic Analyst – HIM Coding

• Be the calm problem-solver behind the scenes—support Epic stability and revenue cycle workflows
• Triage and resolve incoming tickets
• Handle break-fix work by troubleshooting workflows/build
• Deliver small optimization projects that improve reliability
• Communicate clearly and consistently with client stakeholders
• Escalate when risk, complexity, or impact crosses thresholds

Epic Analyst – Hospital Billing

• Transform fragmented healthcare knowledge into systems that surface the right answer at the right moment.
• Own the design, build, and implementation of SharePoint-based knowledge systems for complex healthcare patient access operations.
• Manage multiple concurrent client engagements with a high degree of independence.
• Collaborate with client IT teams on integrations and coach KMS Analysts through the work.
• Ensure knowledge content is structured for human navigation and AI-assisted retrieval.

Knowledge Management Consultant – Contract

Architect

• Own Epic architecture across engagements—designing, configuring, and refining workflows primarily in Cadence, Prelude, and MyChart, with depth in the ambulatory and clinical side of the platform.
• Show up in joint meetings with clients and Epic as a confident, credible voice—the kind of person who listens carefully, speaks up at the right moment, and earns the room.
• Build scalable delivery frameworks and reusable methodologies that improve how our teams execute across clients—not just for one engagement, but for all of them.
• Dig into the hard stuff—complex configurations, edge cases, things that don’t have obvious answers—and figure it out.
• Partner with operations and patient access teams to understand workflows from the ground up, ensuring training happens, adoption sticks, and results get tracked.
• Identify and drive improvements in telephony and call center integrations especially where Epic and operations intersect.
• Translate complex technical tradeoffs into clear recommendations for client stakeholders and senior internal leaders.
• Audit existing workflows and standards, identify gaps, and build improvement plans with clear adoption paths.
• Contribute to business development by advising on scope and aligning commitments with what we can deliver.
• Experiment with automation and technology-enabled processes to improve consistency and efficiency across workflows.

Epic Architect

• Act as an extension of a client’s Epic team, supporting day-to-day stability and continuous improvement
• Triage and resolve incoming tickets
• Handle break-fix work by troubleshooting workflows/build
• Deliver small optimization projects that improve reliability
• Communicate clearly and consistently with client stakeholders and internal teammates
• For Senior roles: lead more ambiguous troubleshooting and drive prioritization.

Epic Analyst – Professional Billing Claims & Contracts

• Be the calm problem-solver behind the scenes—support Epic stability and revenue cycle workflows that patients and staff rely on.
• Handle break-fix work by troubleshooting workflows/build, identifying root cause, and implementing safe, well-tested fixes.
• Translate requests into clear, testable requirements —confirming what success looks like before you build.
• Configure/update Epic build within your specialty area, following standards and keeping documentation clean and traceable.
• Plan and execute appropriate testing (unit/integrated/regression as needed), validate outcomes, and ensure fixes don’t create downstream issues.
• Communicate clearly and consistently with client stakeholders and internal teammates: status, timelines, risks, tradeoffs, and next steps.