Hummingbird Healthcare

Call Center Representative

• Provide telephone triage with Epic’s Nurse Triage module, asking focused questions to assess symptoms, rule out red flags, and recommend the right level of care.
• Verify and update patient information, protect privacy under HIPAA, and coordinate with clinic teams.
• Document calls in real time in the EHR while using Epic and contact center tools.
• Handle emotionally charged situations with empathy and professionalism.
• Take part in ongoing training and continuous improvement, sharing trends and feedback to strengthen workflows, quality, and team culture.

Triage Nurse – Contact Center

Security Analyst

• Support the safeguarding of our systems, data, and infrastructure.
• Monitor security alerts and logs from systems like SIEM and endpoint protection platforms.
• Triage, investigate, and escalate security incidents in line with established procedures.
• Conduct basic root-cause analysis and document findings for team review.
• Perform periodic vulnerability scans and assist in tracking remediation efforts.
• Gather and prepare documentation for compliance audits (e.g., HIPAA, HITRUST).

Triage Nurse – Contact Center

Associate Cybersecurity Analyst