Humgroup

Account Executive

• Develop and execute consultative commercial strategies to drive sales of Humgroup solutions (Humtech, Humtalent and Humconsult), aligned with ICPs and revenue targets (R&S and MRR).
• Work across the full outbound and inbound sales funnel, responsible for strategic mapping, active prospecting, qualification and consultative outreach; conduct diagnostic meetings with decision-makers (C-Levels, HR leaders and technology leaders) to identify pain points, growth bottlenecks and opportunities; lead strategic negotiations with a focus on closing, profitability and building long-term relationships.
• Collaborate closely with Marketing to strengthen demand generation, run targeted vertical campaigns and reinforce strategic market positioning.
• Monitor commercial KPIs (pipeline, conversion rate, average deal size, sales cycle and forecast), ensuring predictability and achievement of monthly targets.
• Track trends in technology, HR and startups, anticipate opportunities and contribute to continuous improvements in offerings and commercial approach.
• Ensure excellence in customer experience throughout the commercial cycle, aligning expectations, proposals and operational delivery.
• Report results, learnings and commercial risks in a structured manner to leadership, contributing to the company’s strategic decisions.

Sales Executive

Support Engineer

• Specialized customer/user support: resolve complex issues in CCTV systems (remotely or via helpdesk).
• Advanced fault diagnosis: analyze logs, configurations, network, firmware/software compatibility and integrations.
• 2nd- and 3rd-level support: take ownership of tickets that field technicians could not resolve.
• Train operators, technicians and end users on correct system usage.
• Ticket management: use Service Desk systems to organize SLAs, track recurring issues and propose permanent solutions.
• Manufacturer/vendor relations: engage support from brands (Intelbras, Hikvision, Dahua, etc.) when necessary and apply firmware updates.
• System performance analysis: monitor availability, bandwidth usage, storage, image quality and recording integrity.

Mid-level Technical Support Analyst, CCTV

Revenue Operations

• Build, maintain, and evolve dashboards and reports for Sales, Marketing, and CS.
• Create analyses on funnel, churn, expansion, cohort, productivity, and operational efficiency.
• Validate and ensure the integrity and consistency of data across the company’s tools.
• Create automations between systems (CRM, WhatsApp, Opens platform, spreadsheets, internal tools).
• Reduce manual tasks through intelligent workflows.
• Implement mechanisms for automatic data collection to feed reports and support decision-making.
• Assist Sales with pipeline analysis, forecasting, conversion rates, and prospecting.
• Support Marketing with performance analysis, ROI, and segmentation.
• Strengthen CS with customer health analysis, channel usage, risk assessment, and expansion opportunities.
• Map, organize, and standardize flows between Sales → Onboarding → CS.
• Create simple, clear documentation of operational processes.
• Help align SLAs, cadences, and control points.
• Administer integrations and configurations in the CRM and other platforms.
• Propose technical improvements to increase predictability and efficiency.
• Monitor events, bugs, and behaviors that could harm operations.

Sales Executive

Mid-level Technical Support Analyst, CCTV

Revenue Operations – RevOps