Desktop Support Technician
Humana
full-time
Posted on:
Location Type: Remote
Location: Texas • United States
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Salary
💰 $53,100 - $72,500 per year
About the role
- maintain, repair, and troubleshoot desktop hardware and software packages
- responsible for customer service and end-user training
- perform advanced administrative/operational/customer support duties that require independent initiative and judgment
- apply intermediate mathematical skills
- research and resolve technical problems of moderate complexity
- respond to escalated requests for technical support
- document, track, and monitor problems using applicable systems and tools
Requirements
- 2 or more years experience as a Desktop/End User Support Engineer
- Experienced in researching and resolves technical problems of moderate complexity
- Experienced responding to escalated telephone, email and on line requests for technical support
- Experienced documenting, tracking, and monitoring the problem using applicable systems and tools
- Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas
- Must be passionate about contributing to an organization focused on continuously improving consumer experiences.
Benefits
- medical, dental and vision benefits
- 401(k) retirement savings plan
- time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
- short-term and long-term disability
- life insurance and many other opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
desktop hardware maintenancedesktop software troubleshootingtechnical problem resolutionadministrative supportcustomer supportend-user trainingmathematical skillsdocument trackingmonitoring systems
Soft Skills
customer serviceindependent initiativejudgmentproblem-solvingcommunication