Humana

Lead Product Manager – IVR, Digital IVA, Conversational AI

Humana

full-time

Posted on:

Location Type: Remote

Location: California • Illinois • United States

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Salary

💰 $126,300 - $173,700 per year

Job Level

Senior

About the role

  • Drive the evolution of our omnichannel conversational automation ecosystem, spanning voice (IVR) and digital channels (web and mobile)
  • Deliver intelligent, scalable, and generative AI powered conversational experiences
  • Own critical product workstreams, define strategy, guide execution
  • Serve as a thought leader for conversational AI across voice and digital
  • Define and deliver agentic automation use cases
  • Translate complex technical and AI concepts into clear, actionable product requirements
  • Lead customer‑and data‑driven discovery across voice and digital channels
  • Drive alignment on omnichannel conversational strategy
  • Lead agile product teams through backlog prioritization, sprint planning, UAT, and release planning

Requirements

  • 6+ years of product management experience, with 3+ years focused on IVR, digital IVA, conversational AI, or voice/chat automation
  • Hands‑on experience with modern conversational AI platforms (Google CCAI / Dialogflow CX strongly preferred)
  • Strong understanding of: IVR routing and call flows
  • Digital chat and messaging experiences
  • NLU/NLP concepts and model optimization
  • Telephony and system integrations
  • Proven success delivering AI‑driven or agentic conversational experiences across voice and/or digital channels
  • Experience executing roadmaps using agile methodologies and human‑centered design
  • Excellent communication skills with the ability to influence cross‑functional teams and present to senior leadership
  • Demonstrated success driving measurable outcomes through KPIs or OKRs.
Benefits
  • medical, dental and vision benefits
  • 401(k) retirement savings plan
  • time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
  • short-term and long-term disability
  • life insurance
  • many other opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
product managementIVRdigital IVAconversational AIvoice automationchat automationNLUNLPagile methodologieshuman-centered design
Soft Skills
communicationinfluenceleadershipstrategic thinkingexecutioncollaborationcustomer-driven discoverydata-driven decision makingbacklog prioritizationpresentation skills