Humana

Field Care Manager, Behavioral Health

Humana

full-time

Posted on:

Location Type: Hybrid

Location: Charlottesville • Virginia • United States

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Salary

💰 $65,000 - $88,600 per year

About the role

  • Perform primarily face to face and telephonic assessments with members.
  • Serve as the primary point of contact, providing integrated care to ensure members receive timely, high-quality, and coordination services that meet their unique needs.
  • Employ a variety of strategies, approaches, and techniques to manage a member's health issues and identify and resolve barriers that hinder effective care.
  • Utilize high-quality, evidence-based behavioral health services through personalized care coordination, crisis intervention, peer support, and strong collaboration with medical and behavioral health providers.
  • Provide comprehensive, integrated support to members experiencing behavioral health conditions, including children, adolescents, adults with serious mental illness (SMI) and serious emotional disturbance (SED), and justice-involved members.
  • Engage members in their own communities, building trust and facilitating meaningful care coordination.
  • Complete all required assessments, including the Comprehensive Risk Assessment (CHRA).
  • Coordinate behavioral health and medical services, ensuring appropriate provider engagement and adherence to treatment plans.
  • Improve member’s health literacy while addressing health related social needs to positively impact member’s healthcare outcomes and well-being.
  • Oversee care planning, transitions, and service delivery as the quarterback of the member’s interdisciplinary care team (ICT).
  • Facilitate ICT meetings, ensuring seamless communication among providers, Service Coordinators, and Care Management Extenders.
  • Engage in biannual and quarterly face-to-face visits, ensuring continuous monitoring and proactive intervention.

Requirements

  • Bachelor’s degree in social work, psychology or other health or human services related field
  • Virginia licensed LMHP, LPC or LCSW
  • Minimum of 2 years of post-degree clinical experience in behavioral health setting
  • Case management experience working with complex SMI or SED population
  • Must reside in the Charlottesville region of Virginia. (Lynchburg or Fishersville)
  • Ability to travel to region-based facilities and homes for face-to-face assessments.
  • Exceptional oral and written communication and interpersonal skills with the ability to quickly build rapport
  • Ability to work with minimal supervision within the role and scope
  • Ability to use a variety of electronic information applications/software programs including electronic medical records
  • Intermediate to Advanced computer skills and experience with Microsoft Word, Outlook, and Excel
  • Ability to work a full-time schedule
  • Valid driver's license, car insurance, and reliable transportation.
Benefits
  • medical, dental and vision benefits
  • 401(k) retirement savings plan
  • time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
  • short-term and long-term disability
  • life insurance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
behavioral health servicescrisis interventioncare coordinationcomprehensive risk assessmentcase managementhealth literacyinterdisciplinary care team (ICT)clinical experiencesocial workpsychology
Soft Skills
oral communicationwritten communicationinterpersonal skillsrapport buildingindependent workcollaborationtrust buildingproactive interventionorganizational skillsproblem-solving
Certifications
Virginia licensed LMHPVirginia licensed LPCVirginia licensed LCSW