Humana

Associate Director, Agency Accounts

Humana

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $93,400 - $127,300 per year

Job Level

Senior

About the role

  • Lead, coach, and develop a team of Regional Account Executives responsible for the daily operational management of IFG's agency partners.
  • Establish clear performance standards, service-level expectations, and accountability metrics for RAEs.
  • Create scalable processes that support agency onboarding, contracting, credentialing, reporting, issue resolution, and ongoing operational management.
  • Drive consistency in partner communication, execution cadence, and service delivery across all regions.
  • Oversee the full operational lifecycle of IFG's agency partners, including onboarding and activation processes, carrier contracting coordination and readiness tracking, systems access and technology enablement, production reporting and reconciliation, commission alignment and escalation management, compliance adherence and documentation integrity, ongoing operational performance reviews.
  • Serve as the operational bridge between external agency partners and internal functional teams.

Requirements

  • 5+ years of sales leadership experience in brokerage, field distribution, or independent agent management
  • Experience leading regional or field based sales teams
  • Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
Benefits
  • medical, dental and vision benefits
  • 401(k) retirement savings plan
  • time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
  • short-term and long-term disability
  • life insurance
  • many other opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
operational managementperformance standardsservice-level expectationsprocess creationonboardingcontractingcredentialingreportingissue resolutioncompliance adherence
Soft Skills
leadershipcoachingcommunicationaccountabilityteam developmentproblem-solvingcollaborationorganizational skillsperformance reviewrelationship management