Desktop Support Technician 3
Humana
full-time
Posted on:
Location Type: Remote
Location: Texas • United States
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Salary
💰 $53,100 - $72,500 per year
About the role
- Maintain, repair, and troubleshoot desktop hardware and software packages
- Provide customer service and end-user training
- Perform advanced administrative/operational/customer support duties
- Research and resolve technical problems of moderate complexity
Requirements
- 2 or more years experience as a Desktop/End User Support Engineer
- Experienced in researching and resolving technical problems of moderate complexity
- Experienced responding to escalated telephone, email and online requests for technical support
- Experienced documenting, tracking, and monitoring the problem using applicable systems and tools
- Understands department, segment, and organizational strategy and operating objectives
Benefits
- health insurance
- 401(k) retirement savings plan
- paid time off
- company and personal holidays
- volunteer time off
- paid parental and caregiver leave
- short-term and long-term disability
- life insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
desktop hardware maintenancedesktop software troubleshootingtechnical problem resolutionadministrative supportcustomer support
Soft Skills
customer serviceend-user trainingcommunicationproblem-solving