Direct and oversee all Tier 0 Virtual Apps Platform infrastructure operations, including incident management, problem resolution, change control, and continuous improvement initiatives.
Develop and maintain disaster recovery and business continuity plans for the Virtual Apps Platform services.
Ensure compliance with Humana’s security, regulatory, and privacy standards, including SOX, HIPAA, and internal audit requirements.
Lead cross-functional collaboration with application owners, security, network, and support teams to deliver seamless end-user experiences.
Serve as the escalation point for high-severity Virtual Apps Platform incidents, driving resolution and root cause analysis.
Oversee performance monitoring, capacity planning, and optimization of Virtual Apps environments.
Champion automation and service reliability engineering principles across the Virtual Apps Platform.
Prepare and present operational, risk, and compliance reports to executive leadership.

Requirements

Bachelor’s degree in Computer Science, or 5 years of equivalent leadership experience.
7+ years of progressive experience in enterprise infrastructure.
Demonstrated experience managing Tier 0/critical systems and services.
5+ years’ experience in people leadership, including team development, performance management, and talent acquisition.
Strong understanding of ITIL principles, incident/problem/change management, and service level agreements.
Familiarity with compliance requirements such as HIPAA, SOX, and Humana’s internal policies.
Proficiency in automation/scripting (e.g., PowerShell, Ansible) and monitoring tools.
Excellent communication, stakeholder management, and executive reporting skills.
Ability to participate in 24x7 on-call rotation for critical incidents.
Commitment to Humana’s core values, including inclusion, integrity, and service excellence.

Benefits

medical, dental and vision benefits
401(k) retirement savings plan
time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
short-term and long-term disability
life insurance and many other opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

disaster recoverybusiness continuity planningincident managementproblem resolutionchange controlperformance monitoringcapacity planningautomationscriptingITIL principles

Soft Skills

leadershipteam developmentperformance managementtalent acquisitioncommunicationstakeholder managementexecutive reportingcross-functional collaborationroot cause analysiscommitment to core values