Consumer Service Operations Representative III
Humana
full-time
Posted on:
Location Type: Hybrid
Location: Port Saint Lucie • Florida • United States
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Salary
💰 $43,000 - $56,200 per year
Job Level
About the role
- travel between four different locations each day
- perform installation, implementation, client support, client services, client administration, customer service, enrollment and eligibility, claims processing, and call center operations
- investigate and settle claims and customer service issues
- exercise discretion and judgment in prioritizing requests and interpreting and adapting procedures, processes and techniques
Requirements
- Minimum 1 year of customer service experience in a healthcare setting
- Proficient in Microsoft Office, Outlook, Word, and Excel
- Excellent verbal, listening and written communication skills
- Aptitude for quickly learning and navigating new technology, systems and applications
- working knowledge of computers
Benefits
- medical, dental and vision benefits
- 401(k) retirement savings plan
- time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
- short-term and long-term disability
- life insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
claims processingclient supportclient servicescustomer serviceenrollmenteligibilityinstallationimplementationcall center operationsinvestigation
Soft skills
verbal communicationlistening skillswritten communicationdiscretionjudgmentprioritizationadaptabilityproblem-solvinginterpersonal skillscustomer service orientation