Human Made

Content Marketing Manager

• Own the publishing calendar across all channels and make sure we're shipping consistently
• Create content; thought leadership, case studies, social posts, email newsletters, and sales enablement assets
• Track and report on marketing and funnel metrics
• Uphold our editorial standards across everything that goes out
• Brief, manage and quality-control freelance writers, designers and other specialists
• Lead SEO and GEO strategy and execution
• Own our social media channels - planning, posting, community engagement and follower growth
• Manage our website - keeping content fresh, optimised and aligned with commercial priorities
• Run our email newsletter programme; from planning through to send and reporting
• Partner with the sales team to produce and maintain sales enablement and account-specific content
• Own lead scoring and prospect-related CRM initiatives

Senior Content Marketer – Maternity Cover

Scrum Master

• Manage each projects scope and timeline
• Create and maintain a team culture that facilitates a shared responsibility for successful delivery
• Guide team on principles and practice of the agile framework being used in the project
• Work with team to help define and refine project scope, estimates, and resource requirements for projects
• Prepare and facilitate workshops (either virtual or in-person) to establish project needs and relationships
• Facilitate meetings to monitor project progress and resolve any issues the team may be experiencing
• Remove impediments or guide the team to remove impediments
• Assess the time and financial impact of scope change and communicate to stakeholders as appropriate
• Identifies when to use experiments for learning and solutioning
• Be commercially aware: Understand the status of the budget of your projects and be able to report on them back to the company
• Allocation management of project needs in conjunction with your squad composition
• Facilitate wider engagement with internal and external stakeholders, and partners engaged in delivery
• Build a partnership relationship with clients, understanding their business imperatives as context for helping align the team on those goals
• Understand the workings and needs of the account you are partnered with
• Communicate regularly; be proactive in facing difficult conversations
• Manage your interactions with clients and internal team professionally, and personably
• Using data to allow the team and wider business to make critical decisions
• Develop creative and technical judgement and strive for high quality output
• Share progress and communicate to internal and external stakeholders
• Conduct team reviews and retrospectives to promote continuous improvement
• Endorse and present appropriate metrics to sustain continuous improvement to get the best out of each team. Report progress, team status, and issues across the board.

Freelance Scrum Master

• Reports to Global Delivery Lead
• Project Delivery and Team Effectiveness
• Support the Americas region on a freelance or fixed-term contract basis
• Commitment to a 6 month contract
• Integrate as part of the team, joining team meetings and activities
• Balance project delivery with strategic team leadership
• Guide distributed teams to deliver exceptional WordPress-based projects for enterprise clients
• Ensure delivery processes are efficient, transparent, and continuously improving
• Key role in client engagement, delivery planning, and cross-functional collaboration
• Collaborate with Engineering and Commercial teams to ensure smooth running of projects
• Anticipate and identify problems and addressing them or escalating as necessary
• Manage each project's scope and timeline
• Create and maintain a team culture for successful delivery
• Prepare and facilitate workshops to establish project needs and relationships
• Facilitate meetings to monitor project progress and resolve team issues
• Assess time and financial impacts of scope change and communicate to stakeholders
• Identify risks and mitigation strategies
• Build a partnership relationship with clients and understand their business imperatives

Agile Delivery Lead – Americas, Freelance Contract

Account Manager

• Shape how we work with interesting organisations in the Americas region.
• Own the client experience from the moment they sign with us.
• Onboard new clients while working with our Americas delivery squad.
• Handle difficult conversations and align expectations.

Senior Content Marketer – Maternity Cover

Freelance Scrum Master

Agile Delivery Lead – Americas, Freelance Contract

Senior Account Strategist – Americas