Human Made

Senior Account Strategist – Americas

Human Made

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $80,000 - $100,000 per year

Job Level

Senior

Tech Stack

Open SourceWordPress

About the role

  • Shape how we work with interesting organisations in the Americas region.
  • Own the client experience from the moment they sign with us.
  • Onboard new clients while working with our Americas delivery squad.
  • Handle difficult conversations and align expectations.

Requirements

  • 3-5 years in a web development agency specialising in WordPress or open source CMS platforms.
  • Comfortable talking to senior stakeholders about business outcomes.
  • Commercial sense to spot opportunities and help close them.
  • Energised by growth for clients and the business.
Benefits
  • Enhanced sickness leave
  • 100% remote, async‑first culture.
  • Enhanced paid parental leave policy
  • 35 day holiday policy
  • Company equipment
  • Special Exceptions leave for milestone life events (after one year of service)
  • Sickness and carers leave
  • Regular company retreat
  • Conference and training budget
  • Remote working allowance
  • Human Interest 401(k) plan
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
web developmentWordPressopen source CMS
Soft Skills
client experience managementstakeholder communicationexpectation alignmentproblem-solvinggrowth mindset