Humach

Learning and Development

• Leads/coaches training team members on: classroom organization & preparation, following training curriculum as intended, rehearsing for a polished delivery of training, passionately delivering training, appropriate use of resources & tools in the classroom, classroom management & positive learner experience, communication & engagement with learners, and time management.
• Inspires team member engagement and performance through strengths-based leadership.
• Motivates team members with constant recognition.
• Collaborates with the instructional design team to ensure continuous improvement of all training & development initiatives.
• Coordinates with the instructional design team on train-the-trainer sessions between instructional designers and training facilitators.
• Owns the instructor-led training calendar for training classes based on staffing needs for client projects.
• Delegates and assigns training class responsibilities to training facilitators.
• Facilitates recurring cross-departmental “stitch” meetings to ensure alignment between education and practice for all learners.
• Participates in required client meetings.
• Acts as administrator for Humach University, the Learning Management System.
• Oversees the assignment, tracking, reporting and maintenance of learning objects within Humach University.
• Actively participates in personal and professional development initiatives.
• Acts as a champion of challenge and change.
• Constantly questions I.W.W.C.W (In What Ways Can We) do things differently.

Training Manager

Call Center Representative

• Make business to business sales calls
• Provide customer service support

Training Manager

Call Center Sales Representative